Business ProfileforComplete Home Solutions, LLC

we signed a contract to have an hvac system installed and our attic insulated through a city grant program in bowie maryland this was done back in January 2021. we were told they would be coming to install the hvac system first but on that day they sent the attic insulation crew and that job was done so i asked when will you be coming back for the hvac and was told we need to get our top installer to come back and inspect it again weeks go by and we reach out to get a time frame and was told we are still looking into it. at this point they send the installer out again to inspect so i had the city inspector meet with him to try and come to a resolution and he was told that they had to call the manufacture and see if it could be installed the way he was asking because he didnt see why it couldnt work .so a more time goes on with us being in limbo they came out for one final inspection and after waiting more weeks we get a call saying we can do the install on tuesday FEB.2 2022 but you need to replace the water heater and cost is $1300 MORE!!!! so as we are confused as to what just happened after a years wait and the grant money had already been exhausted where do we go from here because now you are getting paid for the attic that i could have gotten done cheaper with the grant money. company says they wont charge for installation but we need to pay for the unit in order for the job to be completed unfortunately we dont have an extra $1300 to give and really wish they would not have done any work if they couldnt fulfill the contract because now the grant is useless to us because the big ticket item which was the hvac system isnt done and we could never find a company to install a system for what money we have left after paying for the attic