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Business Profile

Windshield Replacements

Millenium 2 Auto Glass
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Millenium 2 Auto Glass's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 9th I went in for a tint removal & for a crack to be fixed , *** with got there & waited two hours after my appointment time they told me the crack was too big to be fixed. So they order me a new windshield he claims its broken and I have to wait another hour .. they ended up coming to my house and it took less time then they said and I went out and checked my car it had sensor light on that werent on thier before and my door wasnt put back together , so he tells me to come back the next day and he fixes the door and cant seem to get the lights to go off , Ive missed four Maryland inspections due to this situation & wasted 600$ because now I have to find a new shop to fix what they have messed up. I have pictures of the things they had to put back together

      Business Response

      Date: 06/25/2025

      On June 9th the said customer was set up for a tint removal and stone chip repair. Upon her arrival Ms. ****** vehicle was taken into the garage to begin the tint removal process. Tint removal can be time consuming based on many factors including age of the tint and we take special care on rear windows to not destroy the defrosters. Once the tint removal was completed the auto glass technicians then took a look at her stone chip repair and deemed it unrepairable at that time we let Ms. **** know we would recommend replacing her windshield if she was trying to pass inspection. As soon as we realized this windshield would not be able to repaired we placed an order from the glass distributor unfortunately the glass did arrive broken and a second glass had to be ordered on the night run because the afternoon run had already taken place. We let Ms. **** know this and apologized for the inconvenience. We then offered Ms. **** to come to her home free of charge the following morning once the glass arrived. Standard protocol is a $25.00 mobile fee that we waived due to the trouble Ms. **** had. We came to her home the following day and the install went well. However, the technicians did not snap in her side pillar in because there was an aftermarket remote start wire that was ran inside that pillar that we did not want to cut while removing the windshield. Once we were made aware of the issue with the pillar we discussed proper procedure with the technician. When Ms. **** contacted us letting us know the pillars were not snapped in properly and a light came on regarding her ADAS system came on we asked if she could bring the vehicle in due to our warranty policy. Ms. **** agreed and we fixed the pillar and recommended for her to go to ******************* a company we sublet to for recalibrations. I feel in this situation we did everything we could to appease Ms. **** and when she left our establishment she seemed satisfied and did not mention wanting a refund for the services provided to her. We do stand behind our work 100% and I do apologize for the services taking longer then we had anticipated but as mentioned in the above literature sometimes we run into issues that are beyond our control. Any issues we can fix we will.

      Customer Answer

      Date: 06/25/2025

       
      Complaint: 23454482

      I am rejecting this response because:
      I went to ****** three days in a row for a ONE DAY job. Over the phone I was told the crack could be fixed , then he ordered a new one second day it arrived cracked still had to wait after waiting two hours the day before because his son wasnt around & they offed to come to come to the house because he messed up a second day in a row and I already paid & the third day my inside was broken & til this day 6/26 my sensor lights are still on 
      Sincerely,

      ****** ****

      Business Response

      Date: 06/26/2025

      We understand your frustration with the delay in services for your vehicle. Regarding the light you see on your dash that would have to be taken to American Automotive for a recalibration which was discussed during your installation. Once the vehicle is recalibrated we can assure you the light will no longer be on. Unfortunately,  sometimes things occur that are out of our control. The glass distributor has to travel a great distance to bring glass to our shop and the glass can arrive broken due to unexpected events in transit. We do apologize regarding the delay in getting the windshield replaced in a timely fashion. Often times when a customer describes a crack or chip to us over the phone its easy to say we can repair the chip. However, once the vehicle is brought in it is not able to repaired. Many factors contribute to this, for example, the age of the chip, any dirt or debris in the chip/crack, as well as the length of the crack. It was our understanding when the job was completed other than the pillar which was fixed when brought to our attention and the **** light on the dash that there were no other issues. One issue we were able to rectify in shop. The other you were advised you would need to get the windshield recalibrated which was discussed prior to install as well as a possibility. I understand your frustration regarding the delay however these events that occurred were out of our control. In regards to the technician not being available the first day, our technicians unfortunately run into issues at different jobs and at different locations. However, once our technician arrived I can assure your vehicle was immediately worked on. 

       

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23454482

      I am rejecting this response because: I am not expecting the full 600 back but for my multiple trips to and from ****** and my time being wasted each time I do think I deserve something back so much time and money wasted because not only did I have to get you guys to work on it I have to pay & get someone to go behind you and fix it 

      Sincerely,

      ****** ****

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