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Business Profile

Restaurants

G & M Restaurant & Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22, 2024, I order 18 Cream of Crab Soups (12oz) from G&M Restaurant. Cream of Crab Soups cost $13.00 each, and my total was $330.55, including shipping and handling, tax, and reward points. On August 23, I received two ***** boxes, one box had twelve of Cream of Crab Soups and the second box had six of Cream of Crab Soups. The Cream of Crab Soups came in a transparent plastic container. Inside each of the boxes was an insulated foam box. I opened one foam box and saw that one of the Cream of ********************* had one or two holes in it where some of the Soup had spilled inside of the foam box and on other undamaged soup containers. At that time, I wiped off spilled soup from the damaged container and I wiped off the other two or three of the undamaged containers. After doing so, I opened the second foam box, and the same thing happened one of the *************** had a crack in it that had spilled inside the foam box and on the undamaged containers.On August 25, I filled out a claim with three options number #1 I dont remember what it stated, option #2 you can request reimbursement payment, or option #3 you can get a replacement of the order. I selected option #3. On September 6, I called G&M Restaurant and spoke to ******. I told ****** about my claim and he told me that I was being an UNREASONABLE person to ask for six orders of Cream of Crab Soups that were not included in the first replacement order #*******. I asked ****** if could I speak to another manager or if could I get the owners information. ****** told me to contact ROUTE company, and I tried to tell him that I did, but he was over-talking me and told me again that I was an unreasonable person, and then, he said that he does not talk to an unreasonable person, and then he hung the phone up on me. I am requesting an investigation be conducted regarding a refund of six Cream of Crab Soups.

    Customer Answer

    Date: 09/24/2024

    Please find attached a photo of one Cream of Crab Soup damage container. And also, I have attached email messages from ****** at ROUTE company. If you have any problems with reviewing any of the attachments, please do not hesitate to contact me. 

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 24 oz. crabcake tub on 08/24/2024 for $84.80, and I took it home and placed it in the freezer and the product was still sealed. When it was thawed today 08/28/2024 it was unsealed and the product was spoiled. I called the restaurant and was told they do not offer refunds when there are any issues with their products.

G & M Restaurant & Lounge is NOT a BBB Accredited Business.

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