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Business Profile

Hotels

Sheraton - BWI

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked for UMBC college as an individual contractor- at their Sporting event.Saturday 5/4 to Sunday 5/5. They hired me - to work- so- travel from Suffolk- to stay at the Sheraton- UMBC paid for my room- after the UMBC event-i check in to the Sheraton-the Front desk- said they would be using my card for incidentals-$50. They charged my bank immediately. They told me if there is not incident at check out it will fall off-
    5am on 5/5- my bank text me of a $244.12 charge- from the hotel. I immediately contacted UMBC- asking if they paid for the room
    They said the room was paid for.
    Sheraton Front Desk- said they charge by accident and the $ will be refunded-immediately -my bank just has to release charges. I called my bank- and we called the hotel together- the bank told them there is no refund noted on my account from Sheraton.
    The hotel manager Connie- told bank- they are doing something wrong- “all you have to do is this and that” and my bank tried to tell me there was nothing noted on my account that they are refunding my $ to me. The bank stated they would ask management-i was put on hold-then they both hung up on me. nothing was ever resolved. I finished my job at Umbc- hoping that my $ would come. i had another contract - where i needed that 244.12 to use for a different hotel- i told the Sheraton i need to cancel my other hotel and stay another night
    The Manager Conner refused but the head Hotel manager Ricky/Rich ****** said he would give me a room at employee price-
    1 hour later
    They double charge me $77.68.
    I contacted front desk and told them- they did it to me again.
    I emailed Mr ****** and asked why did they keep taking more cash out my bank- then what is necessary
    At that time Sheraton took
    $50-incidentals
    $244.12- in error
    $77.68 x2 = $500
    by 8am the next morning (5/7/24) the extra $77.68 is back- on my acct.
    but the $244.12 that was taken in error- still no $244.12 or $50

    Customer Answer

    Date: 06/12/2024

    after this

    Hotel manager

    said they don’t owe me anything 

    mistakes happen 

    they not offering me points

    nothing

    he also said its not their fault

    the bank cannot give me back my $ faster.

    i didn’t get my $ back till 5 days later

Sheraton - BWI is NOT a BBB Accredited Business.

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