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Business Profile

Storage Units

iStorage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented storage unit # **** from a local company more than 8 years ago, then Istorage took over. I always paid my bills and never had any problem before until early this year. As a result from being laid off from my job, I could not paid for the months of March and April, so the put a lien on my property. When I finally had the money to pay for these two months, I found out that they had added other charges and that I owed them more than 300.00. I did not have the money to pay for these new charges. A few days ago I tried to login in into my account but I could not be able to do it. Probably they closed my account. Now the state law requires that if they sell my property in a auction, they are suppose to tell me about it, also if the profit from the sale is more than the money that I owe them, they are suppose to send me the difference. Right now I do not know what happened to my possessions, I have very important documents among my belongings if some stranger takes hold of them and steal my identity, I will hold them responsible and take them to court. IF they no respond, I will contact the office of the governor, my representative in the congress and the office of 300.00 consumer protection

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