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Business Profile

Transmission

AAMCO Laurel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year AAMCO in Laurel, Md replaced my transmission. It is currently under a lifetime warranty, however on June 1st of this year (2025) the transmission failed and was towed to the Laurel, MD location on June 2nd for repair under the warranty. I was informed they ordered a new replacement transmission and it should be delivered and ready for pick up in 4 days, that never happened. I have called, left several messages, went by the shop only to be told the person that is working on my car is not in, he will call back or hes working from home. Never heard of a mechanic who works from home before. He returns my calls or text with a can I call you later. Same exact text each time. Here it is July 17th, no car, no call, no text, no transmission. This is beyond unacceptable and totally unwarranted. Can I please get a response and my car repaired and returned.

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 09/19/2024 ************ paid to the business: $2,195 What business committed to provide: AAMCO rep. ****** verbally given an estimate of $4,000-$5000 to rebuild the transmission 2008 ***** Odyssey LX What is the nature of dispute: JO11744 asking for $7,292.10 50% more than the estimated cost Whether or not the business has tried to resolve the problem: NO, ****** is very rude adamant person does not seem wants to resolve.Advertisement: No Ad. Gear is not smooth, Transmission issue.

AAMCO Laurel is NOT a BBB Accredited Business.

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