Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Towing Company

Fastlane Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Fastlane Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fastlane Towing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This guys towed my ****** cayenne 2020 did a damage while towing the car to the suspension. The ****** quoted me damages of 6760$ Fast lane dont want to take any responsibility and the guy that answered The call its super rude unprofessional and cursed its not the first time that this guys towing my car but this time they did. Serious damage to the car I'm not going to give up.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fastlane Towing - This location at ****************************************************On June 27th, My car towing early morning don't show my permit and I hanger permit view window or view mirror. Got Nobody at office 3 customer waiting get service. One customer call again they said he on his way. Got there me 5 other customer in waiting in line get service. Went to car the permit hanger view window plan day. He said wasn't display if couldn't see permit they have copy record peoples who permit and registration and tag number make of my vehicle park . Get vehicle still have to pay $175.00 get my car pound. Late for work call *************** Condominium (HOA) make complaint Fastlane Towing. I'm not happy with they service pose be open at 6:00 a.m. nobody was they in office. 2. They don't go with me walk to my vehicle I can show permit. Request for refund.

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up at 6am to head to work and noticed that my vehicle was missing. It was towed by Fast Lane Towing in ***************, **. They said that my parking permit was not valid, but in the attachment. It is out a clearly visible. While towing my truck, they caused damage to the front left bumper and back left bumper. The supervisor was unavailable to talk because he was out today. Damages were not there the day before. I can confirm this because I had washed my truck the night before. Also, I took an Uber to the address on file and it was the wrong address and had to walk to the tow yard in 90+ heat. This company has multiple complains for the same issue and should not remain in business.

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed by FASTLANE towing. There excuse was that there was a sticker put on my car 6 days ago! We all know when a sticker is put on your car for it to be towed those stickers are **** near impossible to take off. I get to the tow lot because I literally park next to this car EVERYDAY and never seen a bright orange sticker on my WINDSHIELD! I go to pick the car up and knowing how those stickers are I ask the guy to let me see the sticker which should still be on the car! Of course the sticker is not there but they show me pictures of it! FASTLANE TOWING is preying on people for money!

    • Initial Complaint

      Date:06/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/8/2024 my car was unlawfully towed from my complex! Mind you my complex has my tags on file which I showed ********* chose to not only help me find her building where they stole my car but also was nasty and unprofessional as if it was my fault!

    • Initial Complaint

      Date:04/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for parking in the apartment complex I entered my information in the parking app and they still towed my car. The pictures they took shows i was park directly in front of the parking sign, but the rude woman said the sign was a little off to the side which confirms I was in he visitors parking zone. The woman pretty much let me know that weather it was in the zone or not. She already had my car and I had to pay to get it back.

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed for an expired community sticker as per Bri at the ****** ******** of Fastlane Towing. When I called Bri was extremely rude to me. I explained to her that I live at the complex. *** stated it was not her rules she just enforces them. I asked to speak with someone higher than her, she said there is no one higher than her and that I can call whoever I want. When I asked why is she being rude and why does she have an attitude, she started to raise her voice even more saying that she is not going back and forth with me. I hung up as the situation was escalating over the phone and *** was being aggressive in her tone and statements. I called the central office they said that he could not give me the information to the owner. I explained to the guy that I am a teacher and my fianc is military and is on duty and that he had to get permissions from the Gunny to come and get me. The man gave me a number to a driver who does not manage the Laurel ******** named ****. I explained to **** that I did not feel comfortable going to the ******** with just Bri there. **** said that he cant do anything about it because she is the only one at the ******** and **** refused to go there when I needed to be serviced and said that he can have the police there. This is totally unprofessional and inappropriate for the situation considering *** was being aggressive towards me. Then **** said that he was going to record the conversation and I said okay, then he tried to start the conversation all over again which I told him he cannot do because we already had a conversation. I went to the leasing office at my complex and they recognized me still living there and having an active parking permit. My fianc took me to Fastlane Towing, and we still had to pay $175. After further investigation, the wrong information was written on my receipt stating that the car towed was a 2003 ***** Civic. My car is a 2013 **** ***************** was completely unprofessional and towed the wrong car.

    • Initial Complaint

      Date:03/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was parked in visitor parking with a visitor placard overnight as I was petsitting for a friend. My vehicle was predatory towed overnight. When contacting the tow company, they advised I must pay $175 to my vehicle back. Looking through the history of this company, I am not the only one. I am looking for resolution on this. I have contacted an attorney as well.

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car Was towed from an apartment complex. I went and paid to get my car back. And when I got home My car Is gushing out oil. My Car did not have this problem prior to the towing. The company says there is. otho g they can do to rectify the problem

    • Initial Complaint

      Date:03/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fastlane towed my vehicle illegally on 3/26/23 at 2am in the morning from my apartment complex. According to my apartment lease, I can park 5 cars for free under pango parking (visitors parking). I only parked one car and it was towed. Fastlane company does not have any signs anywhere around my apartment complex as required by ******** law stating their company name, phone number, etc. I had to call many towing companies, including the previous towing company and eventually the police before I found out that Fastlane towed my car. I called Fastlane towing company and the guy named ***** was extremely rude, he said he was the boss and can do anything and he hung up the phone on me because I was asking him questions, he could not answer. This ***************** said to me, "you are lying, you can ******* cars under your name as long as you pay for it." This ***************** also claimed that they have signs all over my apartment when there was clearly not a single sign regarding this company or their presence in the apartment. I got my husband to call Fastlane towing again and ***** told my husband that Fastlane towing just started towing for my apartment about 3 months ago since they got the contract. I have made videos of my apartment complex showing ********** of any towing company sign boards even the old ones from the previous company.

    Fastlane Towing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.