Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Community Radiology Associates (CRA) regarding their scheduling and performance of unnecessary imaging procedures, which exposed me to harmful radiation and resulted in an insurance denial and billing for services I should not owe.On February 4, 2025, CRA performed the following procedures:77063 Screening digital breast tomosynthesis ***** Screening mammography, bilateral, 2-view study of each breast, including computer-aided detection (CAD)These exams were unnecessary, as my insurance allows breast imaging only every two years based on my age and medical history. *** has been my provider for more than five years and is fully aware of my history and insurance coverage guidelines. Despite this, they scheduled and performed these procedures ************** a result, my insurance appropriately denied the claim, leaving me with a bill I should not be responsible for. More concerning, I was subjected to unnecessary radiation exposure, which carries avoidable health risks and violates patient safety standards.I request that the Better Business Bureau investigate this matter and require CRA to:Acknowledge their scheduling and clinical error.Cancel this bill and remove all associated ************** their scheduling and safety practices to prevent similar harm to other patients.I am prepared to provide copies of the bill, the insurance denial, and any related correspondence.Thank you for your assistance in holding *** accountable and ensuring this issue is resolved fairly.

  Business Response

  Date: 10/08/2025

  This is to confirm that we have reviewed all aspects of Ms. ********** complaint. Please note, this complaint was made simultaneously as Ms. ******** contacted our office regarding the same. This is a summarization of events as the complaint has been resolved.

  Ms. ******** was seen at Community Radiology Associates (CRA) on 02/04/25 for a screening mammogram with tomosynthesis. The claim was filed with Ms. ********** insurance and then received a denial for "PR Maximum Benefits Met", which meant Ms. ******** would be fully responsible for the exams, in the amount of $546.00. Ms. ******** contacted CRA on 09/29/25 regarding the denial and balance on her account. On 09/30/25, our office reviewed the denial and contacted the insurance to verify Ms. ********** benefits. Per BCBS, screening mammograms are covered once every 2 years under Ms. ********** policy.

  As such, our office offered Ms. ******** the self-pay rate of $260.00, which Ms. ******** agreed to. On 10/05/25, CRA mailed a new statement to Ms. ******** reflecting the $260.00 self-pay rate. Ms. ******** has informed the site and our customer service team that she was satisfied with this outcome.

  We are committed to creating a seamless process that promptly escalates patient inquiries through the BBB to the appropriate management or executive levels within our company and tracking those inquiries through completion.
  
  We greatly appreciate your assistance and cooperation in achieving a resolution.