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Business Profile

Pest Control Services

Destroy Pest Control, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 31st, I contacted ****** of destroy pest about my discovery of mice from the basement security camera. And this is how all the interactions with ****** went:On Feb 2nd you came out to inspect and give an estimate. I explained how I have seen the mice in front of the basement security camera and heard them in the walls. You pointed out evidence of mice found behind the stove and in various places in the basement. I paid $425 in full for 6 months of treatment to deliver effective pest control and eliminate mice in my home. On March 1st I explained in great detail how my home was built and that I hear mouse in the walls of my house and the ceilings above the 3 bedrooms. You said you would check it out to make sure we get rid of the. When you came to do the inspection and treatment you refused. You made a theory that it is possibly a squirrel with no facts and no inspection. I called on Saturday, March 2nd, to request an inspection again, and you said okay but never showed up and never scheduled my next appt. On March 12th,I sent you a text message explaining poor customer service and lack of effective treatment and lack of a full inspection I received and requested a refund. I still hear mice in my ceiling, walls, and floorboards since Feb. 29th. On March 12th you replied *********** you paid for was rendered I can't refund you because you discover a new problem with squirrels. At no time since Jan 31st did I request services for squirrels. I paid $425 in full for 6 months warranty on Feb 2nd for effective treatment and inspection to rid mice from my home. ****** of destroy pest failed to provide a full inspection. Terminix, in business since 1927 confirms mice in the walls, in the floorboards, and ceiling. What ****** at destroy pest has done is robbery. Taking my $425 and refusing to provide effective mice extermination and a full inspection all while keeping my money. I have been scammed by this company

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired the company to solve for carpenter bees. The chemical used stained the siding on my home in several areas. The owner ****** has made several attempts to clean the stains, however, has only been successful in a couple of areas. This has been ongoing for approximately three months. The owner told me he filed a claim, but when I recently asked for the claim number, he told me he wasn’t filing a claim. Additionally, he said he’d replace the siding if he could not get the stains out, but is now saying he will not. I have pictures of how my home looked before and after. I also have neighbors as witnesses. He needs to make this right. I have an expensive investment and this is unacceptable to me as a homeowner.

    Customer Answer

    Date: 09/22/2023

    I’ve  been in contact with the company. They are trying to mitigate the issue. 

Destroy Pest Control, LLC is NOT a BBB Accredited Business.

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