Business ProfileforTower Federal Credit Union

I received a letter in the mail dated March 15, 2023 from TOWER FEDERAL CREDIT UNION called the "Annual Escrow Account Disclosure Statement" which contained a detailed analysis of the account and was informed I had an overage of $1504.03 and that it should be deposited in my account within 10 days. When I didn't see it in my account I went to the bank and inquired on March 29, 2023. At the bank, after speaking with the representative, the representative was on the phone with the collections and loan department for over 35 minutes discussing my situation. The loan department refused to release the funds. The loan department said that because my house taxes seemed like it was going to be auctioned off they decided to redeposit the money back into escrow. This was in spite of the fact that I paid my own house taxes late, on March 8, 2023 and there is no taxes owed currently. I also explained to Tower that I already paid my taxes but the loan department still refused to release the funds. So, I let them know that I was sending a letter to the CEO/president of the credit union (mailed by certified mail on March 30, 2023) about this issue. When I called them back on Monday, April 3, 2023, I received a call back from a bank official within a couple of hours, which told me the bank made a mistake and I wasn't due an escrow surplus. They said the statement was done in error. So I asked them to send me a formal letter stating that the bank made an error and they claimed they would send me an email stating that. I haven't received anything yet but something just doesn't sound right . Also, based on the fact that I had other issues with Tower, notwithstanding all the testimonials I heard about Tower, I wanted someone to look into this.