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          Find a Location

          Market USA Federal Credit Union has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforMarket USA Federal Credit Union

            Credit Union
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/30/2020

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This business provides financial services.

            Business Details

            BBB File Opened:
            6/5/2013
            Years in Business:
            36
            Business Started:
            1/1/1988
            Accredited Since:
            11/30/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 509616 for this business, issued by Maryland Insurance Administration. The expiration date of this license is 12/22/2024.

            These agencies may include:

            Maryland Insurance Administration

            525 St Paul St

            Baltimore MD 21202

            (410) 468-2000

            https://www.mdinsurance.state.md.us

            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mrs. Evelyn Hobbs, Chief Marketing Officer
            • Laura Hassan, President/CEO
            Contact Information

            Principal

            • Mrs. Evelyn Hobbs, Chief Marketing Officer

            Customer Contact

            • Mrs. Evelyn Hobbs, Chief Marketing Officer
            • Laura Hassan, President/CEO
            Additional Contact Information

            Fax Numbers

            • (866) 262-1773
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/02/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My name is ***************. I recently called in on tuesday November 29th around 3pm to seek clarity with my account transactions as they seemed off. I was transferred to speak with Victoria, the supervisor at the time and was verbally insulted and lied to by her. We had about a 30min conversation where she kept saying "you can't understand" instead of listening to the concern and providing a solution in the form of clarifying details she just kept insulting my intelligence. If I don't understand something I seek clarity which is all I attempted to do. Victoria proceeded to lie once I was fed up with her insults and stated she removed the 3 $29 overdraft fees from November 26th and November 29th and removed the overdraft protection. I did not ask for fees to be removed, I asked for clarity, she volunteered to do these services so I accepted it and she did not do either. The original issue that I wanted to clarify and still need clarity on is Previously I noticed I was charged fees for overdraft when my account app showed I had positive balance both available and actual balances, as of November 25th I began taking a screenshot of the positive balances to help myself keep track prior to using my card. When I called in and asked to go over the transactions I was being quoted numbers and details that I did not see on the account screen nor were they captured in any of the screenshot. I asked two questions: is there a reason you the banker are seeing different numbers and transaction balances than what I am seeing and also may I have a copy of the transactions that you are quoting me as I am looking at details that are different. This was unacceptable in terms of service from leadership and completely ruined my trust in your ability to do what you offered when that wasn't what I requested and still not solve the issue I brought forward.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ramiro M

            01/30/2024

            Why is Market USA FCU, only going to mail me an insurance policy coverage, one month before they add a CPI of $2,347 and increase my monthly payment $200? No phone call or email, or even a late insurance policy notice? An then their automated phone call is broken so no one not even their own people can get through. Like completely unprofessional.

            Market USA Federal Credit Union Response

            02/14/2024

            Dear Mr. *******,

            We are sorry for your experience regarding the insurance on your auto loan. We sent several letters explaining that we’ve been unable to verify your auto insurance. We also tried to call but were unsuccessful. Per our loan agreement, it’s required that full coverage is maintained for the duration of the loan.

            If you provide proof of insurance and show there was no lapse in coverage, we will refund the CPI cost. Please contact us at ###-###-#### or [email protected], and we’ll be happy to take care of this for you.


            Local BBB

            BBB of Greater Maryland

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