Complaints

This profile includes complaints for Homefix Custom Remodeling Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Homefix Custom Remodeling Corp

  14880 Sweitzer Ln Ste B Laurel, MD 20707-2913

  
• 

  Homefix Custom Remodeling Corp

  14880 Sweitzer Ln Ste C Laurel, MD 20707-2913

  
• 

  Homefix Custom Remdeling

  1638 E Parham Rd Glen Allen, VA 23059

  
• 

  HomeFix Custom Remodeling

  2730 Ayliff Rd Ste 101 Norfolk, VA 23513

  
• 

  Homefix Custom Remodeling

  3800 Gateway Centre Blvd Suite 310 Morrisville, NC 27560

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two very obvious no soliciting signs on my house that a door-to-door salesman for this company completely ignored. They Rang my doorbell anyway, which causes my dogs to get riled up and wake people in my home who work nights and sleep during the day. Of course I will not answer because I am not interested and did not seek out this companys services. And they simply need to not come to my house uninvited again.

  Business Response

  Date: 10/09/2025

  We sincerely apologize for any inconvenience and frustration the Homeowner has experienced. This feedback has been shared with our ******************** to be used for training purposes, specifically regarding the importance of respecting No Soliciting signs. Our team has also noted the Homeowners address to ensure they are not contacted by HomeFix again. If the Homeowner would like to discuss this matter further, they may reach out to our ****************** Director, ***** *****, at **************. They are also welcome to contact our Customer Care Department at ************** or via email at ******************************************************  Again, we apologize for any inconvenience and frustrations the Homeowner has experienced.

  Customer Answer

  Date: 10/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother financed a bathroom renovation from HCR HOME CUSTOMER REMODELING in Sep 2022 with a platinum lifetime warranty. Plumbing was not done correctly and major flooding happened four times directly after install. To the point that a vanity and light fixture had to be replaced! In June of ******************************************************************************************************************************* the walls that connect the master bath to the main bathroom! The wall tiles are falling off the floor tiles have lifted in the master bedroom bath,because there has been a slow leak over time every time my mother has taken a shower! I had a contractor come out and was informed that the leak was coming from the shower tray that was installed in main bathroom and from the shower head pipe as well! Immediately contacted *** and was given to their VP of operations ****** ********* who has admitted their company is at fault and has let me know multiple times that they will pay for the cost of damages and renovation to have both bathrooms made whole! the date is Oct 1st and no monies have been received from HCR! They also have pulled out of the state of ******* and cannot come do the work correctly themselves! I am my mothers POA due to the fact that she now has dementia and can no longer live by herself! She has now developed a major cough and has went to a Pulmonologist and now has been put on a *****************! I have also sent off a home mold test kit and Im currently waiting for the results. Mold smell has become so prevalent in her master bath that it overpowers any fresheners including opening the window! Although I try to keep her from exposure in that bathroom her dementia does not allow her to remember the danger associated with entering that bathroom! I am truly concerned for my mother and now mine and my sons health from being exposed to the toxicity of the mold. Mr ********* has even asked me to pay for the work to be done and be reimbursed!

  Business Response

  Date: 10/15/2025

  We sincerely apologize for any inconvenience and frustration the Homeowner has experienced. We sincerely apologize for any inconvenience and frustration the Homeowner has experienced. HomeFix is actively communicating with our insurance company regarding the ongoing issues with the Homeowners bathrooms. Our insurance provider has also confirmed that they have been in contact with the Homeowner to address these concerns. We encourage the Homeowner to contact our Customer *************** at ************** or via email at ****************************************************** The Homeowner can also contact our insurance representative at **************.

  Customer Answer

  Date: 10/27/2025

  The company had their insurance carrier contact me ******************* representative Tresure ********. I thought we would have resolution and a payment would be sent out for repairs. Due to her asking for the proposal from the contractor that I was instructed by ****** ********* VP of Operations for *** to hire. Since their company no longer operates in the state of *******! And also Mrs ******** said she would be sending an adjuster out to look at damages, only to be told by ************ she doesnt know what type of coverage can be afforded to my claim! Although the company gave a Triple Platinum Lifetime Warranty for their work! I feel as if the issue is being stalled as long as possible while my family is being continuously exposed to toxic mold, which I also gave the findings from the mold test to Mrs ******** as well so shes also aware of the danger. Myself and my mother have incurred medical costs for testing and my mother has pulmonary issues that she did not have before! At this point I feel as if this is Consumer Fraud & Elder Abuse!

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from Homefix in 2002 and they provide a lifetime warranty per the attached contract. Over the years, we have needed several repairs/replacements, and they have been completed in a timely manner. I have contacted them 3 times over the last two weeks (once via their website where I included photos and twice via phone). Per my phone conversations, ***** 9/24 and **** 9/18, they both told me they would give the service manager (**** *.) the message and he would call me back to schedule the service call. Nobody has called me back and we have 3 windows that no longer stay open. All that I am looking for is for them to uphold their lifetime warranty and repair the 3 windows that no longer stay up.

  Business Response

  Date: 10/15/2025

  We sincerely apologize for any inconvenience and frustration the Homeowner has experienced. Upon further review, HomeFix has confirmed that the Homeowners lifetime warranty is valid. HomeFix is scheduled for a service appointment on October 27, 2025. Once again, we apologize for any inconvenience and frustration this situation has caused. We encourage the Homeowner to contact our Customer *************** at ************** or via email at ******************************************************

  Customer Answer

  Date: 10/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********
  
  

• Initial Complaint

  Date:09/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Homefix HCR installed new windows for me in 2010 with a lifetime warranty to replace for any reason even breakage. I have a window that I can't raise it up or down, something in the sash has broken, another window the seal has broken and it is fogged up. I called for the repair they told me it would be $200 to come out I said no I have lifetime transferrable warranty labor included thinking they were looking at the warranty for the sliding door they installed a few years later which I did not purchase the lifetime warranty for as it was cost prohibitive. They came did the assessment called me 2 days later and said it would be $600 I almost had a heart attack. They said warranty was void as the company that made the windows wasn't in business any longer. The trademark on the windows says Oldcastle tempered glass. I looked it up they are still in. business. My warranty was with Homefix not the glass company.

  Business Response

  Date: 10/15/2025

  We sincerely apologize for any inconvenience and frustration the Homeowner has experienced. HomeFix made attempts to contact the Homeowner to inform them of a proposed reduction in the cost of the repair. As part of our effort to reach a fair resolution, HomeFix offered that the Homeowner cover only the cost of the materials required for the repair, while HomeFix would provide the labor at no additional charge. We did not receive a response to this proposal and later learned that the repair had been completed by the Homeowners son.

  Unfortunately, due to the age of the project and the manufacturer used, the Homeowner no longer has a valid warranty. Once again, we apologize for any inconvenience and frustration this situation has caused. We encourage the Homeowner to contact our Customer *************** at ************** or via email at *****************************************************************************.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do a $37,925 siding job on my home in 8/23. One of the things that sold me on this company was their Triple Platinum LIfetime Warranty. In 6/24 I completed an online warranty claim as they do no offer any other method. The claim was for a single strip of trim which came off of the house. I was told they are no longer servicing my area. I was then told that I would have to purchase the siding, find an installer, have it replaced and then contact them for reimbursement. This alone is unreasonable since it is not what is stated in the warranty. Nonetheless, I have tried for several months to find someone to do the job. However, because it is such a small job, I have been unable to find anyone willing to do it, after several months of searching. This company has not stood by their work nor honored their contract with me. I am also concerned about what this means regarding the future servicing of any warranty claims I may have.

  Customer Answer

  Date: 07/16/2025

  Attached is a copy of my warranty and signed contract

  Customer Answer

  Date: 07/28/2025

  I submitted a copy of my signed warranty and contract but the case was already closed. Attached is another copy of the requested information regarding my complaint.

  Customer Answer

  Date: 09/18/2025

  I have since been able to get the repair done and submitted a copy of the invoice and proof of payment for reimbursement as instructed on August 15. I have called twice since and sent the email below, with no response from the company. Pls see copy of email below.

  ***** Page (******)

  From: ***** P <***********************>
  Sent: Thursday, September 18, 2025 9:08 AM
  To: ********************************************************************* <*********************************************************************>
  Cc: ***** P <***********************>
  Subject: ATTN ******** re: Page-****** reimbursement
  
  Hello,
  I am again sending copies of the fascia repair invoice and proof of payment as per your instructions. I was told by ******** to have the repair done and forward a copy of the paid invoice once the work was completed since your company is no longer located in *******. I also contacted you to inform you that I was having difficulty finding someone to do the work with was causing a delay.  Below is a copy of the msg sent to you on August 15th with the required paid invoice. I have not heard from anyone. I called and spoke with who I believe was ******** again on September 3rd and was told someone would be contacting with in the next couple of days. It is now September 17th and I have still not heard from anyone nor received reimbursement.
  
  Please advise as to when I will receive reimbursement.
  
  Thank you,
  ***** Page (******)
  
  
  Begin forwarded message:
  
  From: ******* Plants <***************************>
  Subject: Page-****** reimbursement
  Date: August 15, 2025 at 4:22:34?PM EDT
  To: *********************************************************************
  Cc: PAF <***********************>
  
  ***** *.

  Business Response

  Date: 09/25/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration this Homeowner has experienced.

  HomeFix closed our ***** location in January 2024, and as a result, we are no longer able to provide in-house service in that area. In June 2024, the Homeowner submitted a claim regarding water damage. Our technicians visited the property and determined that the issue was not related to the siding we installed but instead originated from the roof, which HomeFix did not install.

  In April 2025, the Homeowner submitted a separate service request regarding a piece of trim that had come off the home. Because HomeFix no longer has staff in the ***** region, we advised the Homeowner on April 3, 2025, to work with a local contractor for the repair and assured them that HomeFix would reimburse the cost of verified repairs pending a final invoice. We also provided the necessary product information to ensure the repair could be completed properly. To further clarify, homeowners in the ******* area are informed that using a third-party contractor in situations like this will not void their HomeFix warranty. 

  On September 18, 2025, the HomeFix siding team received an invoice from the Homeowner in the amount of $721.00 for the necessary repair. The Homeowner has been notified that a reimbursement is being issued for the full amount of the repair completed. Copies of the invoices received by the Homeowner and our confirmation email are attached. 

  While we regret the inconvenience caused by our closure in *****, we remain committed to honoring our warranty by reimbursing verified repair costs. We encourage the Homeowner to contact HomeFix directly at ************** or ******************************************************* should they need any additional assistance. Again, we apologize for any inconvenience and frustration this Homeowner has experienced. 

  Customer Answer

  Date: 09/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23526863
  
  I am rejecting this response because: I have heard nothing from the company regarding reimbursement as the company has not responded to any of my communications nor have they returned any of my calls. I will accept full reimbursement as agreed and will close the case once it is received. When can I expect to receive the check?
  
  
  Regards,
  
  ***** ****** Page
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/09/2025

  We apologize for the inconvenience this Homeowner experienced regarding their service request & reimbursement. We have confirmed with our accounting team that the reimbursement check of $721.00 was deposited by the Homeowner on October 3rd, 2025. The email thread showing the communication with the Homeowner, noting when the Homeowner should expect to receive the check, has been attached. We encourage the Homeowner to contact HomeFix directly at ************** or ******************************************************* should they need any additional assistance. Again, we apologize for any inconvenience and frustration this Homeowner has experienced. 

  Customer Answer

  Date: 10/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business used high pressure sales to get my husband and I to purchase their product. They told us the only financier they used was ************. They did not explain to use how ************ did business nor did they explain the credit agreement. Furthermore, they never released a true quote of work when asked to provide one.

  Business Response

  Date: 06/06/2025

  We are truly sorry to hear about the Homeowners experience and would like to sincerely apologize for any confusion or frustration they encountered during the sales and financing process. At Homefix, our goal is always to ensure that our customers feel informed and supported, and we regret that we did not meet that standard in this instance.
  To address their concerns, we have mailed the $350 rebate as promised. Additionally, we have emailed the homeowner both the invoice and the certificate of completion; copies of these documents are also attached to this response for reference.
  ******* ********, our Operations Manager, has made two attempts to reach the homeowner by phone and left voicemails offering further assistance. She is available directly at ************** or via email at ***************************************************************************** should the homeowner wish to discuss any outstanding matters.
  Regarding the concerns about Aqua Finance, we encourage the homeowner to reach out to our finance partner, Pure Finance, at **************, or directly to Aqua Finance at **************, for any additional information or clarification regarding their loan.
  We value the homeowners feedback and remain committed to improving our communication and service. Please let us know if any additional information is needed.

  Customer Answer

  Date: 06/10/2025

  We just now, on June 5th received a breakdown of charges. Services we were told were "free" we were charged for via the breakdown sent to us on June 5 2025. Over a year after we had requested a breakdown of costs and labor. We were charged for those services. We are requesting a refund for the "free" services promised to us in full. 

  Customer Answer

  Date: 06/10/2025

  Invoice that was just now received. This is the first time we have ever had this information, even though it was requested multiple times. 

  Customer Answer

  Date: 06/27/2025

  
  
   Complaint: 23377238
  
  I am rejecting this response because:

  The check they sent us bounced after depositing it in my personal bank account and they have not resubmitted the electronic fund transfer promised. 
  
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 07/18/2025

  We have confirmed with our accounting team that the $350 refund was processed via ACH on 6/30. An attachment showing proof of transaction has been included. We sincerely apologize for the inconvenience and frustration this has caused the Homeowner, and advise her to communicate via our Customer *************** at ******************************************************* or ************** if needed.

  Customer Answer

  Date: 07/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23377238
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with homefix, communicated with the sales *** within three days that I would not be able to move forward with the project via email. Homefix is now billing me for materials that should not have been ordered due to cancellation at $4750, this was not a custom order just standard charcoal shingles so there is no loss on their part. Their total project costs would be $19,000. The average cost is between $5000-8000 for the same product. They are running a scam and are refusing to respond to correspondence in regard to cancellations.

  Business Response

  Date: 05/02/2025

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and regret any inconvenience or miscommunication that may have occurred during this process. Upon further review of the situation, we acknowledge that the homeowner communicated their intent to cancel the project shortly after signing the contract. Although materials were ordered based on standard procedure following contract execution, we have since chosen to rescind all demand letters and have officially closed out the project at no cost to the homeowner.

  
  We understand the importance of clear and timely communication, and we sincerely apologize for any frustration or confusion this experience may have caused. We encourage the homeowner to contact our Customer Care Team directly at ******************************************************* or ************** if further assistance is needed.
  

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised me a free trip anywhere for two people. I should have received the voucher 10/2024. Then I called ******* on 02/10/2025 was advised ******* should have sent it. I should get voucher 2/21/2025. Now its 3/04/2025 still no free trip voucher for two.

  Business Response

  Date: 03/26/2025

  We apologize for any inconvenience this Homeowner experienced regarding their vacation voucher. The redemption form for their voucher was originally sent via email on October 25, 2024. The redemption form has been resent via email, as well as a hard copy mailed out via ***** Attachments of these emails are included. Should the Homeowner have any questions in regards to booking their vacation, they can contact the Support team with Destination Motivation at ********************************* or **************. We encourage the Homeowner to contact HomeFix directly at ******************************************************* or ************** should they need any additional assistance. 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check was deposited on July 19 2024 for ****** check # ***. On Saturday July 20 2024 I called home fix to cancel the order I did speak with a *** name *****. He informed me that I have 5 days to cancel and if I call back Monday morning I will be fine. So on Monday morning July 22, 2024 I did call and spoke with ***** she said she will cancel the financing however I need to send a email to ***************************************** so I did do that right after ***** and I got off the phone. I have the email time stamped 10:05 am on July *******. The email that I saved states that a ***resentative will get back to me to process the refund. Have not heard back from anyone with the company. I also have reached out several times and no response. I never had the work done and would like just the ****** refunded.

  Business Response

  Date: 08/28/2024

  We apologize for the inconvenience this caused the Homeowner. We processed a refund earlier this month and sent the check out via **** Certified Mail. We encourage the Homeowner to contact our Customer *************** at ******************************************************* or ************** if they have not received the check or need additional assistance. Again, we apologize for any inconvenience this caused.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need help getting a deposit refunded. We canceled the work within the allotted time under HCR policy via mail, email, and phone call. It has been 17 days (13 business days) and our deposit has not been refunded. The representative my husband keeps talking to is acting like he doesnt want to cancel and keeps leaving messages that she is returning his call. He has already talked to her 3 times. I just spoke with their quality control representative and she said she has access to all of my emails I sent but does not have a date so cannot move forward with the refund. I asked to speak to her supervisor which she replied he is in a meeting. Please help us.

  Business Response

  Date: 07/10/2024

  Hi ********, 

  I just left you a voicemail but we refunded the deposit via ACH yesterday so it should clear in the next ***** hours, I believe. Please feel free to call me back or text (my direct line is *************) or you can email me at ******************************* if for any reason you don't see the refund immediately or if I can be of any assistance whatsoever. I am so sorry that this was delayed, the holiday last week made things take longer than usual, but it is absolutely no excuse. 

  Thank you so much for taking the time to let us know about this, and I look forward to speaking soon.

  All the best, 

  **********;