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Business Profile

Auto Repairs

Lalo's Mobile Mechanics LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lalo's Mobile Mechanics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lalo's Mobile Mechanics LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Lalos Mobile Mechanics in ******, MD to install new coilovers on my vehicle. I drove over 100 miles for the appointment. When scheduling, I was asked for the make and model of my carwhich should have informed the tech that my rear suspension installs in two pieces (shocks and springs). Upon arrival, I was told they couldnt install the springs and didnt have time, requiring another appointment and extra charges. Had I known this ahead of time, I would have gone elsewhere and saved my money.Another mechanic was shocked the springs werent installed, calling it unsafe and poor workmanship. He also noted the adjusters were missing, though they were clearly in the box, which I later confirmed myself. The job also took much longer than quoted. After leaving, my car made a loud clanging sound. I contacted the shop immediately, and they told me they couldnt return for over 3 hours and claimed the parts were likely defective. If anything had seemed off during install, it should have been addressed before doing the job.Eventually, the mechanic returned and found the issuea bushing problemwhich shouldve been noticed earlier. He made a makeshift fix and charged me extra, even though it was clearly their oversight. On top of this, I specifically asked not to change the ride height, yet the car is now much lower and scrapes on minor bumps. This was dismissed by the tech as a few centimeters, but its caused real issues.The two-hour appointment became a 6+ hour ordeal, not including my long drive. The coilover installation wasnt fully completedold springs remain on the vehicle despite us clearly stating they were to be installed. I provided all the parts and clear instructions. Im disappointed with the service, and now I have to pay someone else to fix their mistakes.

    Lalo's Mobile Mechanics LLC is NOT a BBB Accredited Business.

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