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Business Profile

Auto Rentals and Leasing

NP Auto Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for NP Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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NP Auto Group has 25 locations, listed below.

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    Customer Complaints Summary

    • 210 total complaints in the last 3 years.
    • 92 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a vehicle from Next Car (On **** *** ***** ****, Hanover, MD 21076 (**** ********) on 12-5 22. I extended the reservation twice. after the second extension from 12-16-22 through 12-23-22, my wife and I were at a holiday party and the key was taken from the coat check at that party. I advised the branch, and the branch manager told me I could make a key to the vehicle or use my own insurance to have the car towed into the branch.. I advised I would tow it in with my own insurance as opposed to getting a key made. From that point on I was treated like a criminal. The manger disrespected my wife on multiple occasions and canceled my reservation without my consent, sending me an email and text that it was "expired" on Tuesday which was incorrect. I understood I may need to pay a lost key fee. However, the branch manager added multiple fees to the final statement in an attempt to penalize me for losing the vehicle key. She was extremely rude calling multiple times at 6 am and texting me a personal text in all caps demanding I tow the vehicle to the branch. this is all after I explicitly stated I would have it towed on 12-19-22 when I left work, I advised that the tow trucks did not have a wheel lift and they would not be able to tow the vehicle until 12-20-22 at 10 am Which happened without incident. The manager retaliated against me via my credit card charges and downright rudeness that neared harassment. Please look into unfair business practices and possible discrimination (I am ******) at this branch I advised I would file suit if needed. the only charges i am aware of are $370 for the initial reservation on 12-5-22 then $190 for the first extension from 12-10-22 through 12-17- then $111 + $223 for the last extension through12-23-22 and the lost key fee of $350. I do not authorize a $628 dollar fee or a $100 unauthorized driver fee or any other fees. The manager and the business practices are unprofessional and retaliatory. Please remove and refund

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 12/6 MY FAMILY AND I ARRIVED IN MEDELLIN COLOMBIA TO PICK UP A CAR FROM THE RENTAL COMPANY NEXT CAR THAT SAID IT WAS IN THE AIRPORT. WE ARRIVE AT 130P NOT FINDING THE CAR RENTAL PLACE AND BEING TOLD IT IS 5 MINUTES OUTSIDE THE AIRPORT. MY HUSBAND, MY DAUGHTER, HER HUSBAND, MY SON AND HIS FRIEND ALONG WITH MY SELF AND MY ONE YEAR OLD GRAND DAUGHTER ENDED UP WALKING ABOUT 20 MINUTES IN A COUTRY WE KNOW NOTHING ABOUT. WHEN WE GET TO THE CAR RENTAL WE FIND OUT THE PERSON THAT WORKS THE DESK IS NOT THERE. AFTER ALMOST AN HOUR WE FIND OUT THAT SHE LEFT TO GO TO PICK UP A CAR RENTAL FROM ANOTHER PLACE. 4 1/2 HOURS LATER AND SEVERAL CALLS WE FIND OUT THIS IS A 3RD PARTY SITE AND THE LADY HAS A SMALL SUV FOR US NOT A FULL SIZE. I PAID THE CAR UPFRONT. NOW SHE WANTS TO CHARGE $150 MORE FOR CAR SEAT AND INSURANCE. I TELL HER AFTER THE INCONVENIENCE SHE SHOULD NOT CHARGE US THIS EXTRA MONEY. I REACHED OUT TO NEXT CAR AND HAVE YET TO HEAR FROM ANYONE ABOUT MY COMPLAINT. MY GRAND DAUGHT CAME BACK HOME SICK WITH BRONCITIS AS WE HAD TO SIT OUT IN COOL WEATHER FOR ALMOST 5 HOURS WITH NO WHERE TO GO. I WAS SO UPSET OUR FIRST DAY WAS TOTALLY WASTED AS WE SAT ON A BENCH OUTSIDE WAITING FOR SOMEONE TO ARRIVE TO THIS CAR SITE. I WANT TO KNOW WHAT THIS COMPANY IS GOING TO DO TO COMPENSATE US. SINCE THE CAR WAS SO SMALL FOR US AND DID NOT FIT ALL THE BAGS MY FAMILY ENDED UP HAVING TO PAY A SHUTTLE THE DAY WE HAD TO TURN THE CAR BACK INTO THE RENTAL SERVICE. MY HUSBAND HAD TO DO TO TRIPS OVER 3 HOURS TO DO SO THE DAY WE GOT THE CAR BECAUSE NOTHING THEY TOLD US WAS CORRECT ABOUT THIS CAR. VERY UPSET

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a reservation for a compact vehicle on Saturday November 19th 2022 through the 3rd party *******. I went to pick up my vehicle at ************************* Orlando Florida. When I spoke to the employees they told me I owed all of these fees for insurance (which was over 500 and some change). They stated that they didn't accept my insurance policy. They I told them I was not paying the 500 fee they told me I was able to provide my insurance policy to them it would only be 400 and some change fee. I felt as if they were trying to strong arm me into all of the fees because after saying multiple times I would not pay their fee they would continue to lower the fee. After speaking with them for multiple minutes I told them to forget about the rental because it did not feel transaction. I am requesting a refund of 98.90 due to Next car for trying to deceive me into fees, and trying to manipulate the situation in getting a different amount of fees for me to just accept their car rental.

    • Initial Complaint

      Date:11/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going to Los Angeles for dental treatments for the past year. Each time I arrive I usually rent a car. I rented a car from Next Car Rentals on 11/16/22-11/24/22 it was a ****** ****** black for $842.00. The price quote was $210.00 for 11/16-11/21. It took 2+ hours to get the car. Which did not come with a full tank of gas. I made sure to fill the gas tank to full before returning the car. Upon my return of the car the girl came out to inspect the car. She the said that way under the front bumper there was a white line on the black plastic. She claimed I did this to the car. She also claimed I smoked inside the car. I told her that I did not smoke in the car. She then claimed there was ashes on the console. I told her she was wrong that it was food crumbs or dirt. She then said that because I had a lighter in my pocket that meant I smoked in their car. I told the girl she was wrong. I did not damage the car while I had the car. I did not get into any type of wreck. Basically that nothing occurd while I had the car. I am absolutly positive that this white mark had to have been there prior to me renting the car. I say this because the girl immediately went to this white mark way under the front of the car. This white mark was about 1" wide. The location was on the very bottom of the plastic on the front of the car. This plastic would come into contact with curbs when parking etc. I told the girl that she would have to file a claim with the auto insurance company that they had me buy. The girl wanted me to sign more papers which I refused to do. I told her I had to leave for my flight. Upon returning home I looked at my credit card statement and became aware that this company charged 3 separate charges of $1,000.00 to my credit card. This company had no business charging my credit card. This company is A terrible company with terrible business practices. I definitely feel that this company has predatory business practices. Everytime I have rented a car at LAX for the past year(6-times) the rental car costs have averaged $250.00 for 7 days of use. This is the only company that has charged me so much for a rental. Getting back to my residence I also realized that I was missing my credit card with that being said, it may have been an accident or it could have been on purpose regardless I had to go into my bank and order a new debit/credit card. That was also quite an inconvenience for myself. If this is resolvable I would prefer that because it's honestly an unfair amount that was charged and the givin circumstances.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to pay 300 dollars for a deposit to rent a car and after I returned the rental car was told it would take 3 to 5 business days to get my deposit returned. On business day 5 I called company and was told that there was a glitch in their system and they had to release the funds again and was told they didn't know how or when the money would be returned. Could be today tomorrow or in 3 to 5 business days. That money was to pay for my Thanksgiving meal for my family. This is unacceptable business practices.

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Next Car in orlando, Florida is a scam. They forced us to pay extra insurance when it was not necessary. I rented a car for $14 for 2 days which totaled to $36 but in the end I paid $96 and had to put a $250 deposit. They are also very rude and unprofessional. My other vehicle was originally $60 rental and ended up paying $110 after it was all done and I also had $250 deposit. Beware do not rent from this company

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a car from Next Car on 9/24/2022 the reason for the complaint is because on 10/31/2022 I was informed that I had been placed on a Mileage Capacity because I had driven the vehicle over 4000 miles now upon renting the vehicle they tell you that the Mileage is unlimited now as of 10/31/2022 That's not the case I was informed that I only have 2800 miles until 11/24/2022 when it would be time to renew the contract over again they said to me the that after the Capacity of 3000 miles or more they are not supposed to rent to me anymore how I pay is by day but everytime I call I to extend I have to give them the Mileage now they said it's in the contract but they should explain that at the start of the contract I have already renewed it once And in doing they never said one word

    • Initial Complaint

      Date:10/12/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Rented a vehicle and took my kids on a trip and when I returned the vehicle an hour later . They had my deposit of $250.00 and they refused to take me and my kids to the airport unless I pay them for another day use for the baby car seat and tolls also for a late fee. I told them to take it out of the deposit. They were rude and was threatening about not taking me and my children to the airport to catch our flight. I did not appreciate the way they were taking advantage of the situation. Then they finally agreed after begging to take us back to the airport and almost missing our flight. Trying to get more money from my even though they had to return my deposit. Also they cut and pasted my signature on a document I did not agree to or sign. I was not even present for the time or bill.

    NP Auto Group is NOT a BBB Accredited Business.

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