We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Revolution Van Lines LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2024 I unknowingly was working with a broker who subcontracted Revolution Van Lines to move goods for my family from ******* to ********. During the process a large wardrobe box with valuable items in it was "lost". As of September 2024 (6 weeks later) they have not located the box and the basis of my complaint is that no one wants to even try and find/locate the box for us. Every time I have called their immediate response is that they will give me the number to file a claim. I have told them time & time again I would like to understand what they are doing to find my goods and I get no information. Do not use this company!

    Business Response

    Date: 11/04/2024

    all  items  described  on  the list of items was  delivered    

    Customer Answer

    Date: 11/08/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22304757

    I am rejecting this response because: it is not accurate. We notified them the day of the delivery that we had missing boxes. Their response is a lie and they haven't done anything to try and locate my missing, valuable items.


    Regards,

    ***** *****








  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This moving company has continually lied about delivery timelines and have failed to meet any requirements set forth by my apartment building for the delivery of my items. (1) The COI:The COI is not appropriate and missing information, when I complained about the missing information the response was "we do moves in NYC  all the time and the building will be fine". My building has rejected other deliveries and when I informed them of this they claimed that "It would be fine". (2) Delivery Time Line I asked for delivery to occur during mid-September. Every time I called for an update there was always an excuse (we dont have a truck, we have other deliveries, etc). It is now October 2nd and I have been without my things for weeks. I remained respectful despite their incessant delays becuase they have my things and I feel there is no other option but to file this and take legal action in the near future. This company should not be allowed to operate and I just want my things.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Revolution van lines llc to transport my belongings to VA and my tv was completely destroyed. Of course, they then referred me to a third party to file a claim, ***********************, and I did. I patiently waited 5-6 weeks to no avail. They rejected my claim citing I packaged the item myself. This couldnt be further from the truth. The movers packaged all my items, for which I gave them a handsome tip. I was forced to buy another tv because of their negligence. I tried to keep this matter private, however now,

  • Initial Complaint

    Date:01/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother and I paid for this company to move our household items to our new home. From Bensalem Pa to Boise Id. There were some issues with this company, but what I need resolved is I did not get all of our stuff. There were 2 bookcases that did not arrive. One of which had boxes of personal items inside. Among them was a ******** ****** and some family heirloom jewelry passed down to me from my great grandmother. We have tried to contact the company through both phone and email and only got a response once. That they would contact the driver and call us back with any information. This was on January 3rd. Since then emails and phone calls go unanswered. The concerning part about this is on the 6th I got a notification from ******** of someone trying to access my account. The only ******** thing I own is the ****** in the missing boxes. I just want my boxes back. Honestly all I care about is the jewelry my great grandmother left me.

Revolution Van Lines LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.