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Business Profile

Braids

Kays Braidven Salon

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kays Braidven Salon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kays Braidven Salon has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to this location on July 2 to have my hair braided. Before arrival I made a $30 deposit which was requested from business owner in order to lock in appointment.When I arrived at the salon for my 8 am appointment on July 3, no one was there (shop was closed) I received a text and a voice message from owner she had an appointment she wasnt aware of and had to reschedule my appointment til 10 am. I drove just about an hour and a half to get there so I waited.When owner finally arrived, very nice lady with many apologies. Anyway she started to prep hair so she could began service I requested, while on her phone trying to find someone to help her complete my hair because she had another client coming in at 1 pm. Told me she wanted to find help to get me finished faster. When someone else arrived to help her with my hair, it was a quiet lady that worked much slower than the owner. You could tell she wasnt to experienced.When finished I paid owner and left. $230(total was $260 ( I had already paid $30 for deposit).July 4 was a holiday. July 5 reached out to owner to let her know I was disappointed with my hair and sent pictures. She told me to come in on Monday July 8 at 3. Wanted to come in much sooner, however she told me she had no availability.When Im sitting in the parking lot of her location I got a text/ voice mail saying she is in the hospital. When I arrive at her location on July8 she wasnt there/location ********* that point I requested a refund and she agreed to refund some of my money. After going back and forth with her apologies and me not willing to keep driving over an hour for her to not be available.She agreed to give me a partial refund that day. She said when she left the hospital she would send refund. Still till this day nothing. I sent her another message and no response at this point. Attached are some pictures and the messages with her agreeing to give me a partial refund.

    Kays Braidven Salon is NOT a BBB Accredited Business.

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