Complaints

This profile includes complaints for Nestor Auto Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nestor Auto Service, LLC has 2 locations, listed below.

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  Nestor Auto Service, LLC

  7596 Annapolis Rd Lanham, MD 20706-1302

• 

  Nestor Auto Service, LLC

  14711 Baltimore Ave Ste 20 Laurel, MD 20707-4826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used engine from an auto dealership with 3 years of warranty and 65 thousand miles on it, i contacted **************************** Nyambod who lives in **************************************************************************** and own auto mechanic service at *************************************** with phone number ************ asking if he can replace my engine he said yes and the engine was delivered to him buy the AMUSED PART auto dealership at his auto shop.I on my part brought my car to Mr ******************** and he promised to change the engine and after four days he said the engine was changed and after about three weeks the car engine got knocked and after contacting the warranty office from where i bought the engine they asked for me to take the car back to the mechanic who changed the engine and let him to give diagnosis of the engine i was able to transport the car with the help of my car insurance who where able to cover 20 miles and the rest was paid by ***** Mr ******************** gave to me the diagnosis and the repair invoice which i did send to the part dealers who in return asked Mr ******************** if he did bought any part while changing the engine ,he said yes and the auto warranty asked for the actual receipt of the part he bought so that they can start with the warranty claim and the above document uploaded as receipt is what Mr ******************** claimed to be the actual receipt and the warranty rejected the receipt and asked for an actual receipts and i was there when Mr ******************** was calling someone to help him type the receipt and send to him meaning is either he didn't changed my engine and he can not provide the receipt so the warranty can not move forward to provide me with an engine ,a car rentals and to pay for the labor so i have asked Mr ******************** countless times for the receipt and he said he doesn't have so my car is sitting right there at his shop

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RUN AWAY. These guys are scammers and unprofessional. Here is my experience with Nestor. I hit a curb with my car and a friend of mine gave me their number so I can assess the damage. After the assessment, Nestor told me to call my insurance which I did. I first went to see a collision center recommended by my insurance but they told me there is at least 3 weeks period. Nestor told me they could be faster. I was hesitant but finally decided to give it a try. I have to mention that when I was in their car repair shop, there was an inspector from the car inspection office who was investigating a fraud. This should have been a red flag. So the insurance sent me a check and Nestor requested $2000 to get the job started and he told me to zelle him the money. I thought there was no risk since it was a process with the insurance. They never provided me with an estimates. After 4 weeks and multiple calls, I realized I was not going anywhere we them and decided to pick up my car that was only partially fixed. Nestor told me he would contact the insurance to get additional funding, which he never did. So I have to fix the remaining work out of my pocket and it will be more than $1000. They didn't provide any invoice. I have no guarantee my car is safe. I usually don't leave reviews but I want to prevent this con artist to scam other people.