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          12 Knots LLC has 1 locations, listed below.

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            Business Profilefor12 Knots LLC

            Yacht Broker

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            12 Knots offers: Bareboat and Skippered yachts for charter, Sailing vacations by the cabin (crewed charter), Sailing School.

            Products & Services

            Bareboat yacht charters, Crewed yacht charters, Cabin charters on crewed yachts, Sailing trainings

            Business Details

            BBB File Opened:
            7/14/2017
            Years in Business:
            7
            Business Started:
            2/7/2017
            Business Incorporated:
            2/7/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Grigory Elisseev, Owner
            Contact Information

            Principal

            • Mr. Grigory Elisseev, Owner

            Customer Contact

            • Mr. Grigory Elisseev, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joshua L

            02/26/2023

            12knots helped me book at catamaran bareboat charter in Grenada. They booked the boat through Dream Yacht Charter (DYC) and all was fairly good up until close to the booking. I emailed the DYC base and asked if we could stay aboard the boat the night before we departed. This email was a month in advance. (I have done this before in the BVI without problem). The base emailed back "Of course, no problem". Thus my whole 10 person group planned to stay aboard. The night before the booking I called to confirm and was told "no, we would never say yes to that. Talk to your broker." At this point the head of the company, Grigory, became involved. He eventually came back and said that DYC charter refused to honor their email unless we paid near 2000$ for the extra day. He refused to let me speak with anyone at DYC who made the decision. More than anything, I give them 1 star for Grigory's approach to the whole situation. Not once did he sympathize with the difficulty of our situation. He was confrontational and twisting of words. He sent emails such as "We got you an extra day." But all he had done was move the entire booking a day early so then we had to leave the boat a day early. Eventually he was yelling on the phone. And near the resolution I wanted to call to make peace with them after I just resigned myself to paying the extra $2000 and he simply stopped responding. The whole experience would have been different if he had just said, "I am sorry, this is a terrible situation." Even if the outcome had been the same. The bigger lesson here is don't use a broker! DYC made the commitment, Grigory had no control over the outcome, and DYC charter just kept routing me back to Grigory when I called to complain that THEIR employee promised the stay the night before. Book directly with one of the charter companies. Skip the broker. And definitely don't use 12 knots. When things go bad, they have no power, no customer service, and a bad attitude.

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