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Business Profile

Floor Installation

FloorGem

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Floorgem installed flooring in my master bathroom in May 2022. According to my plumber and water mitigation company, the Floorgem's workers incorrectly installed the toilet, causing it to leak over time and leading the subfloor to substantially rot.

    When the subfloor could not hold the ongoing water leak anymore, the leak spread down into the ceiling of the family room beneath that bathroom. A plumber pulled the toilet and fixed the leak until I can have renovations -- to now include new flooring and a new subfloor in the master bath, as well as ceiling drywall and painting in the room where the water leak spread.

    I am glad to provide copies of my May 2022 flooring receipt, as well as a copy of the 2/13/23 plumber's receipt that says the toilet was incorrectly installed (and that install was, in fact, done by Floorgem).

    The plumber's assessment was as follows:
    "After arriving customer showed me to the upstairs master bathroom toilet that was clogged and not flushing. When attempting to flush
    the toilet it leaks below in the family room ceiling. I attempted to auger the toilet unsuccessfully. I then pull the toilet to snake it with a K
    50. Once I pulled the toilet I noticed that the flange was installed improperly and leaking from there. Snaked the drain line roughly 20
    feet clearing the blockage. I replaced the flange. No leaks at this time, everything is working properly."

    Because of the above, I had water mitigation and now need renovations in both that bathroom and the room below it. Despite repeated attempts to resolve this with the owner, Ken Waldman, he does not keep his word and does not follow up.

    I want to recoup: (1) 1,252.36 plumbing repair cost + (2) my $1,000 insurance deductible ASAP. My insurance will subrogate the remainder of the costs for water mitigation, renovations, and damaged/lost property with Floorgem directly.

    I've also filed a complaint with Maryland's Division of Occupational and Professional Licensing.

FloorGem is NOT a BBB Accredited Business.

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