Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on for a while, but now it is getting ridiculous. I pay HOA fees to this H323032353930*****932H through the mail. Over the last 5 years, they have lost my payment at least 4 times. Usually, I just cancel the check or money order and just repay it. What I found out, those checks, or money orders are never cashed so that means that they are lost. Nobody says anything, they just write down what you say and keep on going. On April 18, I send a payment through certified mail from the ********, **************** On April 24, I check the tracking number and saw that the mail was delivered and signed for so I toss the receipt in the trash can, Then I get a letter that said that the payment wasn't paid. What makes me mad is that the mail goes to *******, Ga. and no one can give me a phone number to the person or persons that receives that payment. The *************** said it goes straight to the bank. I called the bank, ********************, and they said they have no idea about a po box in *******, **. So, payments are going to a location without a name or contact person to see if they got there or not. All the Maryland office can say is we get the payments from the bank. The address the payments go to is {253} Lord ************ Rest *** c/o Metropolis Condo Mgmt. P.O. **********************. ***** Since no supervisor at the bank or management office can tell me who is losing the payments in *******, I thought maybe you can find out. Usually, I keep those receipts, but I thought I could trust certified mail. Then it is the dumb a** oh well responses that really has ****** me off. All I ask of them to call and talk to *******, it might still be on somebody desk since its a certified letter. If this address keeps losing payment, why do we keep sending the payments there.

  

  Business Response

  Date: 07/21/2025

  Dear *** or Madam:
  
  We received notification from your office that complaint ID ******** was filed against our organization regarding an account concern.
  
  The issue here is understanding how payments are processed. Metropolis has our one and only office in ***********, ********. The ************************* uses ****************** (previously ********************), and they have a lockbox that accepts payments in *******, *******. Metropolis has no control or access to the bank's lockbox. That's why we inform all homeowners of several ways to make payments, including online or using an owner's bank Web Bill **** All payments are going to the ****************** account. ********************** does not cash any payments; we are a vendor that the Association pays a monthly fee to, not a company that takes homeowners payments.
  
  
  In this case, the certified mail went to the bank's lockbox in *******. That is not our office or related to Metropolis in any way; so we cannot see who at the bank signed for it or anything related. What we can do and always offer, is to put in a work ticket with the bank to locate the payment. Usually all we need is a check number. In this case, the complainant sent a money order and then discarded the receipt, so we have no check number of any kind to work with. While that doesn't mean we cannot find the payment, it makes doing so much more difficult and time consuming.  Our accounting department has gone through all $160 payments from April to July but have not yet found the payment. This is why we ask for any available payment receipt -- to help ensure it can be located in a timely manner and hopefully avoid situations like this.
  
  Given the above, it is our position that this complaint does not represent any past or present negligence on our part, and we request that your office close this complaint at your earliest convenience.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st:Dear Better Business Bureau, This complaint is against Metropolis Management regarding ongoing issues related to lack of legal transparencies, unapproved fee increases, and questionable use of homeowner dues. I am required to pay $170 per month in *** fees. However, there has been no vote and/or clear consistent breakdown of expenses provided to homeowners. We have made multiple inquiries, but the *** has not shared any detailed report or accounting of how these funds are allocated or used. In addition, the fees have been raised without any consensus, vote, or proper communication with the residents. These unilateral decisions are concerning and have left many homeowners feeling ignored and frustrated. To our knowledge, the only visible services provided through these fees are basic grass cutting and trash removal. There are no improvements, maintenance updates, or community enhancements that justify the rising costs. We believe this lack of transparency and disregard for community input is both unprofessional and unacceptable. We are requesting the BBB's assistance in encouraging the *** to: 1. Update portal with clear and detailed breakdown of monthly and annual expenses. 2. Disclose any financial statements or budgets from the past two years. 3. Re-evaluate and justify any recent fee increases. 4. Implement a transparent process for community involvement in financial and board member elections moving forward. 5. Responses regarding Community issues from ******. We appreciate your attention to this matter and look forward to your assistance in resolving these issues with Metropolis Our **********************. Sincerely, ***** ********, Homeowner in *********************** Community.Many neighbors have requested the financials and budget. To date we have not received that information. The board "members" are unknown to the general neighbors, which is against the bylaws. We have not had our annual meetings (first week in May.) This goes against the bylaws.

  

  Business Response

  Date: 06/30/2025

  Dear *** or Madam:
  
  We are in receipt of complaint ID ******** filed against our organization regarding financial transparency concerns over the complainant's community and interpersonal concerns with our agent.  
  
  In our investigation of said concerns, we note broadly incorrect claims.  Firstly, on the initial annual meeting attempt, we waited 15 minutes after the scheduled end time but still did not reach quorum.  During that period, the attending community members violated the meeting rules by attempting to discuss business matters without quorum.  As such, the complainant's association's attorney advised us to end meetings at 5:30 PM in the event quorum is not reached moving forward, and we issued that notice to the community.
  
  Secondly, there was a 5% increase to assessments in 2024.  Our agent has proof that the complainant received both the meeting minutes and notice of that increase.  There also has been no increase for 2025.  We acknowledge that a 2025 budget was not issued at the beginning of the year.  However, this has been due to our agent having a very difficult time getting the Board members to commit to a meeting date and approving the draft budget in a timely manner.  For that reason, our agent prepared a delayed 2025 budget with no changes to the 2024 assessment as a last resort to help ensure the association could meet its core budgeting obligations for the year.
  
  Thirdly, please note that a Board is composed of volunteers elected by the community.  We regularly encourage community members to run for any vacancies on their Board.  While an undermanned Board is unfortunate, we do not believe it reasonable to tally that against our organization.
  
  Fourthly, the complainant premises their statement that the assessment increase was unjustified on an incorrect claim that their community's only service providers is landscaping and trash removal.  In fact, the community has nine (9) service providers:
  
  
  1. *********************** currently at $4,724.61.  The base price is $3,218.68.  However, there is a fluctuating fuel surcharge that ranges from $900 to $1,200 monthly.
  2. Travelers Insurance at $9,557.91 monthly
  3. *** across three accounts that fluctuate from $100 to $300 monthly
  4. ***** bulk trash removal at $2,600 monthly
  5. ***** ***** tax return preparation services at a $415 annual rate
  6. ***** landscaping services at $2,670 plus additional for any non-contract work
  7. P*** Happens dog waste station management at around $320 to $400 monthly
  8. Legal retainer at a fluctuating hourly rate that varies considerably depending on the work they do during the monthly billing period
  9. Metropolis, our organization, for management services at $1,805.33 monthly plus additional for non-contract services
  
  Finally, our agent has record of extremely disrespectful correspondence from several owners, including the complainant.  Our agent has therefore withdrawn from this abusive and unproductive dialogue, instead deferring to industry best practices and the complainant's association's legal counsel to deal with any actionable issues raised by the noted individuals.  We agree with and support her in doing so, not only as a member of our team, but in recognition of the patience and professionalism she has displayed in managing an exceedingly difficult situation.
  
  Given the stated facts, it is our position that this complaint does not represent any past or present negligence on our part, and we request that your office close this complaint at your earliest convenience.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Metropolis ************************** regarding ongoing issues related to lack of transparency, unapproved fee increases, and questionable use of homeowner ******* a resident of this community, I am required to pay $170 per month in *** fees. However, there has been no clear or consistent breakdown of expenses provided to homeowners. We have made multiple inquiries, but the *** has not shared any detailed report or accounting of how these funds are allocated or used. In addition, the fees have been raised without any consensus, vote, or proper communication with the residents. These unilateral decisions are concerning and have left many homeowners feeling ignored and frustrated. To our knowledge, the only visible services provided through these fees are basic grass cutting and trash removal. There are no improvements, maintenance updates, or community enhancements that justify the rising costs.We believe this lack of transparency and disregard for community input is both unprofessional and unacceptable. We are requesting the BBB's assistance in encouraging the *** to:1. Provide a clear and detailed breakdown of monthly and annual expenses.2. Disclose any financial statements or budgets from the past two years.3. Re-evaluate and justify any recent fee increases.4. Implement a transparent process for community involvement in financial and board member elections moving forward.5. Responses regarding Community issues from ******.We appreciate your attention to this matter and look forward to your assistance in resolving these issues with Metropolis Our ***********************Sincerely, ************* ****** Homeowners in *********************** Community

  

  Business Response

  Date: 04/25/2025

  Dear *** or Madam:
  
  We are in receipt of complaint ID ******** filed against our organization regarding financial transparency concerns over the complainant's community.  Our records show the complainant's Board approved a 5% increase in assessments for the ******* budget and presented the draft budget to the community for comment at their 2024 annual meeting as required Per Article III, Section 10 of their Bylaws.  We note that this modest increase is standard practice to keep pace with rising service costs facing any association.  In fact, the complainant's community was informed of the specific reasons for the assessment increase in the annual meeting notice materials where the budget was adopted.  This included core services such as landscaping, bulk trash removal, insurance premiums (the *** is legally required to maintain an insurance policy), and completion of a reserve study as required under Maryland law.
  
  Secondly, while community members are entitled to *** financial documents upon request, we found no record of the complainant submitting such a request.  The most recent item under their file was regarding a vehicle registration form in 2022.
  
  Finally, we find it necessary to highlight the apparent misunderstanding portrayed in this complaint.  We are the agent for the complainant's ***.  The *** itself, as with almost all ***s, is run by a Board of Directors comprised of volunteers from their respective community.  Our role is to assist and consult an ***'s Board to help ensure they meet their fiduciary responsibilities in managing their association's resources.  Ultimately, it is up to the Board whether an assessment increase or any other financial measure will be taken.  That said, we also note that the complainant's co-owner has announced their candidacy to run for their ***'s Board at the 2025 annual meeting.  We are encouraged by their participation and hope that their membership on the Board, assuming they are elected, will help clarify matters.
  
  We have attached a screenshot of the Bylaws citation referenced above and the 2024 annual meeting flyer advising reasons for the assessment increase.  Given the stated facts, it is our position that this complaint does not represent any past or present negligence on our part, and we request that your office close this complaint at your earliest convenience.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an incorrect invoice for condo association fees due for Nov/Dec 2024 in the amount of $632.20. The correct amount is Nov $288.60 + $15 late fee and Dec $288.60 + $15 late fee =$607.20 I tried to reach the Metropolis accounting **** today at 12pm to correct the invoice and schedule an appt to drop off a check to their *********** office. A person named **** answered the phone and refused to transfer the call to accounting and spoke over me when I was trying to inform him about the incorrect invoice. After requesting a second and third time to be transferred to accounting he would not transfer the call. Additionally, Metropolis has not sent the 2025 payment stubs to include with the 2025 check payments as they have done in previous years. There has also been 2 conflicting documents sent to the condo residents indicating a 4% increase and then another set of paperwork indicating a 5% increase for 2025 fees. Incorrect documentation is commonplace for his organization however, my focus today is regarding filing a customer complaint on **** (re: abusive customer service issues and quoting incorrect 2025 fees in the amount of $393) and the incorrect accounting issues at hand. Since I could not get a correct response from **** at Metropolis, I had to reach out to ****** a board member to get the correct 2025 condo fee. Additionally, I would like to pay the Jan condo fee $303.03 due by Jan 15th, 2025. I am unable to pay online due to the incorrect amounts for Nov, Dec and Jan. I would like responses via email for **** documentation purposes. Thank you in advance for your immediate attention to this invoicing matter.

  

  Business Response

  Date: 02/27/2025

  Dear *** or Madam:
  
  We received notification from your office that complaint ID ******** was filed against our organization regarding an account concern.  We note the last email we received from the complainant was dated March 14, 2024 where we resolved their account concern and they expressed their satisfaction with our service.  They were charged recurring late fees due to an outstanding balance from late payments.  We did not receive payments for their November 2024 to January 2025 assessment until January 21, 2025 in the amount of $910.23, resulting in late fees of $70.  As such, it is our position that this complaint does not represent any past or present negligence on our part, and we request that your office close this complaint at your earliest convenience.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a co-owner of a unit at ********************* Condominiums in *************. I pay my condo fee on time every month without fail as the payments are sent by check from my bank. On two occasions, Metropolis has informed me that I'm arrears. I called my bank both times and they verified that Metropolis has cashed the checks. I called Metropolis on 11/8/2024 and spoke with **** at 11:36a ET and he reiterated that we would have to send proof of payment to their accounting department despite their accounting department failing to post the payment received. He then put us on hold and after approximately 10 minutes of holding, I was forced to end the call as I was at work at the time. I called again on 11/14/2024 and spoke with ***** at 3:22p and had zero resolution when the call ended at 4:00pm. ***** informed us that we need to provide proof of payment for May, June, April, and October of 2023 and proof of payment for April 2024. The figures that ***** provided did not align with the amount that is supposedly outstanding. I asked to speak with a manager and was put on hold for several minutes. Eventually ***** returned and informed us that none of her managers were available. I then asked her for a name and she continuously attempted to resist providing the information requested. Finally, she gave me the name Jovir and gave me an email address if I have complaints. The call was far from productive. My mother receives the notifications of being in arrears and it aggravates a medical condition she has affecting her health. The issue wasn't resolved and I now see why Metropolis holds the poor reputation that online reviews have reflected. A moment ago, I received a follow-up call from ***** stating that her manager **** will be calling me tomorrow. I should not have to continuously prove that I am meeting my obligation due to inadequate accounting at Metropolis.

  

  Business Response

  Date: 05/27/2025

  We are in receipt of your attached notice letter for complaint #********.  We have reviewed the complaint with our accounting department who provided the following response:
  
  This homeowner has been missing payments since 2022 and ************************************************ making the payments. These payments have been posted to a different community and we have manually moved them as soon as the owner sends in a proof of payment.
  
  All missing payments in 2022 and ****************************************** the correct account. We are only missing April 2024 as of today. Their balance of $931.04 includes the missing April 2024 payment, plus late fees and the difference in the amount of payment vs the fee in ******* 2023. The owner has been paying $536.90 vs the $553.01 fee.
  
  I've attached an account statement showing the account's history since January 2024 for your reference.  Given the facts above, we do not believe this complaint represents any past or present negligence on our part, and we therefore request that your office close this complaint at your earliest convenience.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** team (******* **************** and the business that is responsible for the *** , Metropolis, continue to do things that make me question their integrity. On 10/23/24, I reached out to Metropolis to gain an understanding on why I was not able to communicate to the *** team using our primary and most timely source of communication. Seven days later, On 10/30/24, the team advised me that my account was silenced because of a past due payment to my *** account. I informed the team the same day that I hadn't received any notice of past due payment via email or mail communication as the *** team has been sending out late payment notices in the past. The Metropolis team, specifically *** *******, replied days later, yet again, on 11/4/24 advising that my account was turned over to collections for a past due amount of $63.50. I requested information on how the past due notification was sent to me and *** advised that he was not able to answer further questions and to contact the attorneys. Upon contacting the attorney, they advised that my account was not turned over to collections because the amount I owed wasn't substantial enough to seek legal support. I then asked how does Metropolis and ******************** provide notice of past due accounts and they stated via mail, but I received a notice via email earlier this year. I also asked when did the attorney team advise Metropolis that they would not be proceeding with collections and the attorney said last week. My concerns are:1. I'm not receiving proper notice of past due payments - no emails are sent and nobody is presenting any data via certified mail 2. The Metropolis team is redirecting me to teams that shouldn't even be involved in this concern 3. The Metropolis team has silenced my communication with them because of a past due payment which was sent for payment on 11/2/24. 4. Metropolis takes entirely too long to respond/acknowledge concerns yet immediately send items to collections and defers to attorneys.

  

  Business Response

  Date: 05/06/2025

  See attached business response.

• Initial Complaint

  Date:09/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HOA took over our property it has not even been a year the reviews are a mess my issue is they gave me the option of changing my HOA fees they said yes when i asked about the date i can pay it now for months this company been has been charging me a 45 dollar late fee which i knew anything about they are trying to make its up to almost ****** bucks the manger of our community is the worse ever they love to argue or email very nasty disrespectful we do not have a choice on who takes over which we should what type of company allow you to change your payment date that comes out of my bank account WHO DOES THAT..so they are holding my pool key because it is a balance and i will not payment because that is on them i do not work for HOA the company name is Metropolis Condominium Managment phone number is ************ it is so mind blowing really hope they take this off my record because i will not pay them anything period.

  

  Business Response

  Date: 10/09/2024

  Dear *** or Madam:
  
  We received notification from your office that complaint ID ******** was filed against our organization regarding a late fee waiver request.  We note that these late fees were due to an unpaid balance.  The complainant was made aware of the unpaid balance, and was asked to send proof of payment for the same.  We did not receive a response to that request.  Months later, the complainant contacted us via email again disputing these late fees.  Ultimately, we approved that request and waived the fees.  Attached please find the owner's account statement and a record of their conversation with our agent.  As such, it is our position that this complaint does not represent any past or present negligence on our part, and we request that your office close this complaint at your earliest convenience.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HOA company was switched last year. I initiated the first email trying to settle my balance since the account was saying $0 but I knew there was a payment due. I did not receive a response after 2 months so I reached out again. I was connected with another representative who then sent me to her assistant. I asked about payment plan options since at that point my amount had increased. I did not receive an answer. I lost my job so I was unable to make a payment. I received an email earlier this week stating legal action was going to be taken. I sent an email explaining my situation and requested a payment plan again. I was given payment plan options but was told I had to make a payment of $291.50 prior to 8/16/2024. I did not receive this information until 8/12/24. I expressed I will not be able to make a payment of that amount with only a few days notice and if there was an alternative option. I was told there was not and that there had been emails/mail sent that I did not receive. In my email I made it very clear I was trying to work with them to settle this and I just would not be able to make the full amount on such short notice. My overall experience with this company has been unprofessional and very disheartening as they are unable to work with people during hard times who are trying to make things right even after explaining the financial struggles that have set them back. I was told to ask a friend/family and this is a 'cheap' amount.

  

  Business Response

  Date: 09/19/2024

  Dear *** or Madam:
  
  We received notification that complaint ID ******** was filed against our organization regarding an account concern.  Our records confirm that the owner was provided with repayment options and payment instructions.  While we sympathize with the owner's difficult financial situation, we must follow the standard collections procedures and cannot exempt an owner from their obligation to pay their HOA assessments.
  
  Given the above, it is our position that the above complaint does not represent any past or present negligence on our part, nor do we believe the concerns raised honestly represent our conduct.  As such, we request that your office close this complaint at your earliest convenience.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metropolis has caused a safety issue after work was completed in my building. There is still a board over my door that hasnt been removed. I want both managers fired names ********************************* and **** is onsite last name unknown

  

  Business Response

  Date: 09/03/2024

  Dear *** or Madam:
  
  We received notification that complaint ID ******** was filed against our organization regarding a board over the complainant's door left behind after repair work.  Our records show that the vendor assigned to the repair did not remove the board as initially instructed.  Once the issue was reported, they immediately removed the board.  
  
  Given the above, it is our position that the above complaint has been addressed, and we request that your office close this complaint at your earliest convenience.
  

  Customer Answer

  Date: 09/05/2024

  Hello BBB,

   

  The problem was fixed. However, the company should not have allowed it to get so far that I felt a complaint was necessary.

   

  Thank you, ***********************

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two checks was mailed to this address for a 12 month HOA payment of $521.80, in which I was charged a $85.00 late fee. I contacted the ********** on February 2, 2024 because I thought I had mailed them a check in January. I was told they never received it. So I wrote them another check of $521.80 on that same day February 20, 2024 and mailed it because I didnt want to be charged another late fee. I called them on March 20, 2024 to check to see if they received the check.. I was told they never received it. So I wrote them another check for $521.80 on that same day 3/20/24 and mailed it with the upstanding that they will return the second check if they receive them both. On 3/26/2024 I called the office to confirm that they had received the checks. I was told no they did not receive neither check. So I called my banks. MECU informed me that the check was cashed by ********* at PATAPSCO II HOA on 3/19/24 and SECU informed me that (which was the second check sent) the check was cash by 3/2624. The banks are mailing me a copy of the Check. I also have a copy of a email letter state that they owe me $521.80, but this has been going on since February. They expect their tenant to pay whats due them and on time. Why cant they do the same.

  

  Business Response

  Date: 06/18/2024

  Dear *** or Madam:
  
  We received notification that complaint ID ******** was filed against our organization regarding a billing issue.  Our records show that their first check was received and processed on March 20, 2024 and the second check was received and processed on March 27, ***************** the complaint.  We did not charge a late fee.  However, there was a $25 delinquency letter fee that has since been removed.
  
  The complainant initially called our office on January 23, 2024 asking for payment instructions, which we provided.  The second call was received on March 6, 2024 where we truthfully stated that her account showed no recent payments at that time.  The third call was received on March 20, 2024, where the payment was received but was not yet processed before the call -- it would not have shown until the following day.  The last call was not on March 27, 2024 but on April 3, 2024 where the complainant requested reimbursement for their overpayment of $521.80.  Our team advised that a refund can be issued by mail and would take 2-4 weeks for processing.  We will of course initiate any eligible refund at the account holder's request.
  
  Finally, we note that the complainant's monthly assessment is $41.40 or $496.80 annually. Both of the noted payments included the $25 letter fee for a total of $521.80 each.  One of those payments was applied to their assessment as intended, and the letter fee was already waived.  This leaves the second payment of $521.80 plus the waived $25 letter fee, for a total of $546.80 eligible for refund.  As such, we're not clear how the complainant reached a disputed amount of $1,043.60.
  
  Given the above, it is our position that the above complaint has been addressed, and we request that your office close this complaint at your earliest convenience.
  
  

  Customer Answer

  Date: 06/22/2024

  To Whom It May Concern,

   

  Thank you for assisting me with this matter.  The problem is the same.  I have not received the refund ($546.80).  I have no dispute with the refund thats due me.  The problem is, It is June 2024, pretty much over 2 to 4 weeks and I have not receive the check. Thats all I am asking. Thanks again.

   

  Customer Answer

  Date: 09/19/2024

  This issue has been resolved.  The company did follow up and it has been taken care of.  Thank you so much for your patience and time.