Business ProfileforMC Appliances

In August 2021 my oven was fried by a power surge during a storm. I contacted ******* ***/********* and was recommended to MC Appliances as a certified repair shop. I paid $85 for a technician to come out and look at my oven. He said he needed to order two parts to fix the machine and said that the office would call me in a few days with the price. I never received a call and had to call them to get them to order the parts. I was told it would take four weeks for the parts to arrive. Four weeks became five months because according to them one of the parts was on backorder. In early December, I asked for the part numbers and was able to located them quickly for sale online. I told MC Appliance this and they said that wasn't correct and that the parts would be here any day. At the end of December I contacted **********/********* and asked them to intervene. After a little back and forth I learned that MC Appliance was going through their preferred parts suppler and had never put in a request for parts with ********* as they were supposed to months before if they were unable to locate the part on their own. By mid-January, I had given up hope of going through a certified repair shop and called an independent repair man. The parts I had been waiting for over 5 months for arrived within 24 hours. I have called MC Appliances to request a refund of the initial $85 service fee and they are refusing to refund it as it was an initial service fee that I agreed too. My neighbor's oven was damaged in the same storm and needed the same repairs. They went with a different company and their oven was fixed within 6 weeks.