Complaints

This profile includes complaints for Home Genius Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Home Genius Exteriors

  8201 Corporate Dr Ste G10 Hyattsville, MD 20785-2230

  
• 

  Home Genius Exteriors

  3959 Pender Dr Ste 240 Fairfax, VA 22030-6041

  
• 

  Home Genius Exteriors

  399 Campus Dr Ste 311 Somerset, NJ 08873

  
• 

  Home Genius Exteriors

  525 Frost Rd. Streetsboro, OH 44241

  
• 

  Home Genius Exteriors

  22260 Haggerty Rd Ste 360 Northville, MI 48167

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed repairs to my roof, siding , gutters after storm damage. After contacting other contractors, I decided to choose *** because during the free inspection and prior to signing the initial agreement for work, the sales representative very throughly ensured to my husband and myself that we would be extremely satisfied with the quality of workmanship, the timeframe of completion, and overall experience. We were promised professionals that make the process flawless. Due to the confidence of this sales ***** we agreed to *** for our project and also decided to do full replacements rather than repairs. Work began 5/3/25 although it was to start 5/2/25. ************ spoke no English and pretended to understand when we talked to them. At the end of the day, they were defecating over our hillside because they had to wait for a ride and didnt understand when we said they could use our restroom. A week later they started the siding and gutters. During removal, they damaged multiple items (awning, radon pipe, outside light), destroyed landscaping, left trash and nails everywhere and again, no English. They tried to pass off terrible application of the siding with bubbling, uninstalled lights,and nails exposed as complete. They also didnt install downspouts properly for rain water drainage (drilled holes instead of cutting the insert hole) and pitch was not correct either. We have had the company out 9 times alone to repair the numerous issues (one being wiring exposed) and each time they create more issues or do a lazy repair. Now, we have been waiting two weeks for them to complete the remaining items and there is always an excuse. one of the most horrible experiences of my life. The company has no regard for their customers and just want the sale. I was misled into the agreement and paid top price for professional work and I have yet to see it. Now they are running out the clock so they can charge me although I have not signed a completion form.

  

  Business Response

  Date: 07/16/2025

  Were grateful for the opportunity to make things right and ensure your siding project meets the high standards we stand behind. As of 7/15/2025, all repairs have been completed. Thank you for trusting us with your home, we take pride in our work and remain committed to putting people first, always.

  Customer Answer

  Date: 07/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ****
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up to have home genius perform my siding on my home as well as my rear and front entry doors. The siding was ordered and I was quoted a one-day service for the installation. Deciding took over 2 weeks to be completed because they did not measure correctly and I had to wait one week for more materials to come in. I reached out to home genius because after the siding was complete they left all of their materials in my yard for over 2 weeks. I had to wait 6 weeks for the doors to come in and when the day of installation came I was informed that they mismeasured the doors. I had to wait another 3 weeks for those doors to come in. Today is down June 27th 2025 and the doors were to be installed. I received the call telling me that the doors were Miss measured again and that they had to order again. I have not been compensated for anything that has occurred. There has been little to no communication from any managers or supervisors in regards to my situation. I am not happy with the services that I have received. And basically I was just told things happen and that I have to pay the full amount.

  

  Business Response

  Date: 07/03/2025

  Thank you for speaking with us directly. We understand the delays have been frustrating and were working quickly to make it right. We shared a proposed solution on June 30th and are waiting to hear back from you. If you prefer, you can reach us at ***********************************************************, we are here to help. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2025, had roof replaced by Home Genius Exteriors. Was told I had life time warranty. Never received any paper work on ********. Called twice before and both times was told someone would be contact me. Was never called back or recieve paper documentation. On 6/27/25, called ***** Corning, nothing has been registered by Home Genius.Again, called Home Genius Exteriors and again they said someone would contact me. Poor way to conduct a business and I will not refer them to anyone I know. Almost, 2 months later. I will hold off making any payments until this settled.

  

  Business Response

  Date: 07/01/2025

  Thank you for the opportunity to make things right. Your warranty information has been delivered, but if you need anything in the future, were always here to help. Just email us at ***********************************************************.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/18 I received a quote for my roof and siding, during the process of inspecting my roof deck from underneath he stepped through my ceiling causing damage. It is now 6/11 and its yet to be fixed

  

  Business Response

  Date: 06/16/2025

  We are fully committed to making this right and sincerely apologize for any delay. Our team is actively working to find an interior specialist who can complete the repair. In the meantime, if theres anything we can do to help or if you have any questions, please dont hesitate to reach out to us **************************************************************.

  

  Business Response

  Date: 06/23/2025

  We are fully committed to resolving any concerns and want to confirm that all work has now been completed. We truly appreciate your patience throughout the process. If you have any additional questions or need anything else, feel free to reach us directly **************************************************************.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home Genuis Exteriors provided poor communication and did not provide clean-up after completing the job. The job was delayed due to "going to the wrong site", which I only found out four hours after the scheduled time and wasted time off from work. Then "didn't have the material, but were grabbing it to work on it today", which they showed up and did a little bit of work and left with no explanation. When asking for clarificaton, one employee told me they are going to get even more materials so that the work can be completed and the other told me they can't work on it right now and they will be doing everything the next day; more wasted time off from work. I was told when agreeing to repairs, clean up would be done after installation. Nails and metal shards were left around the entire house and on the driveway. When I brought it up, I was ignored.

  Customer Answer

  Date: 06/05/2025

  I am now working with Home Genuis to resolve this issue. Thank you very much.

  

  Business Response

  Date: 06/06/2025

  ******,
  What you described is not our standard and we appreciate the opportunity to make it right. The crew shared that your concerns were addressed just yesterday, if we can help in any way in the future please email ********************************** We are here to help!

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We informed the Home Genie to cancel and then about one month later, they sent us an email on 5/26 that our cancelation reversed but we never reversed it (attached).

  Customer Answer

  Date: 05/31/2025

  ***** ****** from Home Genie came our house to sell new roof. We told him that we will think about it on 4/15. We signed the paper but we didn't make any payment. Within 3 days, we called ***** to cancel the contract. Since then we didn't hear from them. On 5/8, we received an email (attachec) from ****** saying our purchase was canceled. On the same day, 5/8, ***** from Home Genie called asking us to pay 20% of material costs. After the call with *****, he came to our home, walked into our garage, which was opened at that time but we didn't invite him into the garage, he asked for the money, threatened and harassed ****, my husband (attached picture). Again ***** came to our home on 5/31 to threatened and harassed us. We didn't have any choices and we will report to the police that he can't come in out home anytime to threatened and harassed us. ****** emailed us and acknowledged our cancelation. ***** shouldn't continue walking into our home anytime and anyway to harassed us. This company is bad. We, the customers had already canceled the contract within the 3 days and we also received cancellation email from ******, the compliance review specialist.

  

  Business Response

  Date: 06/04/2025

  Thank you for bringing this to our attention. We sincerely apologize for any miscommunication and want to assure you that your communication preferences have been updated and your contract is cancelled. Our team is reviewing the details of your experience, but please dont hesitate to reach out to us at ***********************************************************. We are here to help.

• Initial Complaint

  Date:05/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Before work has started, 13 days after signing contract, today 26May2025 I sent text to project coordinator to cancel, due to finding another company charging thousands less, with a good warranty also, and *** sold me ventilation I did not need, as they stated mine was too closed. She had not yet received approval from my HOA for project approval at this point.2. TJ, sales **** called and stated I would be charged 10%, $2700.00 to cancel after 3 days of signing contract, for restock fee. This information was not reviewed with me until today after requesting cancellation.3. I request assistance in return of my deposit of $500.00, cancellation of 10% restock fee of $2700 HGE Rep.stated today was required, cancellation of contract without penalty, lawyer fees and credit report filing, etc due to the above issues.

  Customer Answer

  Date: 05/30/2025

  Request for your assistance to delete my complaint file.

  HGE ************************ and I have reached an agreeable term resolution, refund and cancellation of the original contract without penalty or adverse action. 

  Therefore, I have agreed to delete my bbb complaint. 

  Please remove my complaint, as this has been resolved.

  Thank you so much for your assistance in this matter,

  ***** ****

  **********

  ************************

   

  

  Business Response

  Date: 06/02/2025

  Thank you for speaking with us directly, we are glad we reached a resolution that works best for you. If we can help in the future, feel free to reach out to **********************************

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to our house for estimate & did a walk around with my husband. Lifted siding & let him know the existing siding was over the *************** both need to be removed. Day project starts I was working from *********** have half the siding torn off. My husband calls me to tell me they stopped the project cus found the house was double sided & we need to pay an additional $3500 to continue. They never stopped, a shutter literally flew past my window while I was on the phone with him. They knew this, but purposely left it out of the contract to get us to sign. They could have removed one piece & called us, not wait until half the house siding was removed. How do we stop at that point? We called & complained about this. I was told by a *** ****, I think, he would contact main office & get back to us. Never did on that. There were numerous things that went wrong with this project including they did the entire house and didn't replace the fascia. We were told maybe they left it out to keep the price down. Seriously? Everything was brand new and there was dirty stained fascia around the house. I told them we talked to 3 other siding **************** said it is always replaced. They came back & replaced that. The shutter color I ordered I was told 3 weeks later no longer available. They ended up painting them match. I ordered dumpster on my own because they wanted to charge $1200, I paid $400. Day 3 tell me I need a 2nd one cus the shingles needing to be removed. They agreed to get the dumpster since it was their sales guy that left that out of the contract. When the project was done I called back asking about the adjustment for the $3500 they told me they couldn't do it cus all the discounts we were given. When I asked what discounts he couldn't tell me. I said please look into this & call me back. Never did. They told my husband they would add this incident to their training for their salespeople. We should not have to be out $3500 for their error.

  

  Business Response

  Date: 05/29/2025

  Thank you for the opportunity to discuss your experience in more detail. We are happy to clear up any misunderstanding and ensure a 5-star experience. If we can help in any way in the future, please email us at ***********************************************************.

  

  Business Response

  Date: 06/02/2025

  Thank you for taking the time to speak with us directly. We are glad we were able to come to a resolution that feels right. Please do not hesitate to reach out to ********************************* if we can help in any way in the future.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 03/30/2025, around 10 pm via phone call, I had verbally contracted a roof replacement from Home Genius Exteriors (HGE) through their sales **** Mr. ****** ******. Because I was working (driving), I authorized Mr. ****** to sign the contract for me. This transaction was recorded and will prove that I was misled into putting a deposit down. It is worth knowing that before I authorized the deposit, I asked Mr. ****** if I could get my deposit back in case I could not secure finance for the project, and he said yes. He never mentioned that I only had 3 days to cancel the contract before forfeiting my deposit. I would have never put down $1,000 if he had given me this information, knowing it might take me longer to secure funding/finance. When I contacted *** 5 days later, they said I forfeited my deposit according to the contract. I am requesting a total refund due to misguidance and deceit.

  

  Business Response

  Date: 05/06/2025

  We appreciate the opportunity to speak with you directly and clarify any misunderstanding. Your refund is currently being processed, and we are here to support you in the future should financing become available. Thank you again for your time, trust, and understanding.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with *** has been frustrating prior to, during, and after our siding installation (***** March 2025). Our current issue that we are submitting a better business bureau complaint for is based on unresolved warranty concerns and damage caused during the siding installation. We were assured that warranty documents for our siding would be emailed within two weeks of the final walk through, but despite multiple follow-ups after waiting 3 weeks, we received nothing. Our messages about it to the project manager were ignored after asking *** to pay for damages their siding contractors did on the trim of our new screened-in porch, leaving us questioning whether the warranty even exists and whether we would receive any support from *** should we need to use the warranty in the future. Additionally, the siding contractors caused damage to our newly installed screened-in deck. Their ladder placement on the trim dented it and caused some buckling. The project manager responded promptly when we raised the issue (7 April 2025) and acknowledged the damage, offering to have the siding company fix it immediately. However, given our previous experience with HGE communication and concerns about how this fix might affect our warranty with the company that built our deck, we opted to obtain an repair estimate from the original contractors and requested *** to cover the repair cost. After that, all communication ceased. Multiple messages to the project manager, including if we should reach out to anyone else, were left unanswered. Our hesitation to allow them to fix the damage feels justified, given the pattern of ignored messages and lack of accountability. Unfortunately, this experience has left us deeply disappointed, raising concerns about the integrity of their warranty support and overall responsiveness.

  

  Business Response

  Date: 04/29/2025

  We apologize for any delay in communication, as this is not our standard. We appreciate the opportunity to work with you directly to find a resolution. Please don't hesitate to reach out to us at *********************************************************** or call ************. We are here to help. 

  Customer Answer

  Date: 05/03/2025

  *** and I are working to resolve the complaint, but it will not be completed before I am out of town and lose phone service and internet (out of country). They are working an agreement, but it is taking longer than expected. Can you please extend the deadline to respond to their response to my complaint? I am back 11 MAY, so a 15 MAY extension to respond back would be great so that we have time to close the loop.

  Customer Answer

  Date: 05/13/2025

  Hello: The business has just addressed the issue and resolved the complaint satisfactory. Is it possible to change the response to the complaint to reflect this?