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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an annual contract with Erlich Pest control in 2020 and 2021 and did not renew for 2022. I did not call and request service during calendar year 2022 yet was sent to collections bureau for the cost of an annual contract at $289.25 or 44.50 per alleged service at 5 so called service dates. I work full time and was not at home on the alleged dates of service and did not request services. I've called Erlich repeatedly (three times) once a month for the past three months and they state over the phone that the billing was an error but the collections company said that they haven't received any notice from Erlich and need to collect the funds. I've asked to speak to a manager or supervisor and they say they don't have anyone and can only sendyet another email to the regional office. But still no resolution. I have an excellent credit rating and this can negatively impact that.Business response
01/11/2023
Business Response /* (1000, 7, 2023/01/04) */ Customer was service in Feburary. Attached is the service report with her signature. I have also attached her orginal agreement. Our agreements are ongoing until we recieve written 30 day notice. The first time we notified of the customer intent to cancle was when she refused the June service. At this point the account was closed but invoices for Feb-June was still owed.Initial Complaint
12/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
-5/13/2022-we noticed an automatic withdrawal for $217+/- to Ehrlich. Called Erlich on 5/16 to question this charge as we had not called to schedule any service..informed that we belonged to a Seasonal Treatment plan. Neither one of us had agreed to a seasonal plan (had not signed or received any sort of contract), but we did agree to one-time payment of $217.00 for the service and that the service would include treatment May THROUGH September and any additional follow-up treatments within that window would be covered by that $217.00 cost. -5/22 paid the bill, scheduled the necessary treatments in that agreed upon time frame. -9/22 we received another bill. -Multiple "tickets" or "disputes" have been entered into the Erlich system. 3 hours + has been spent on the phone with Erlich. Follow-up has been promised on 3 separate occasions with NO accountability on Erlich's end. -Told my card was removed from the Erlich system and that we would no longer receive these bills until the disputes were addressed. Card was still on file despite my request for removal and we are still receiving bills. Again, we have had zero ability to have our dispute evaluated or considered and zero follow-up regarding the matter from Erlich. -12/6 call to Erlich. Unable to get any information but confirmation that the system showed all of our "disputes" but nothing had been done on their end to rectify the situation. -Requested the contract that shows this is what we signed up and we are told "Corporate" doesn't have it so need to contact the "District." The "Corporate" number provided 410-882-1000, takes you right back to the corporate call center. "Corporate Manager Bonnie" stated that all of the "tickets" that had been submitted on our behalf, were simply us disputing the claim and that the District would be the party to make a determination. "Corporate Manager Bonnie" said District had not done anything/input any information to any of the tickets since this began 9/22.Business response
12/20/2022
Business Response /* (1000, 5, 2022/12/13) */ I also directly received an email communication from Mrs ******** on Thursday, December 8th. I responded and we are set to review and will resolve this concern on Thursday, December 15, 2022.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.