ComplaintsforCapital Remodeling, Inc.
Construction Services
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Complaint Details
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Initial Complaint
07/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 07/20/2021 I had an appointment for a window replacement estimate. I requested a detailed quote to be sent prior of me signing any paperwork. Salesman offered a great price which he asked me for $100 to "lock in" the price and I will have a week after to review and cancel. I never received the requested detailed quote nor attached "contract". I had troubles with the link through DocuSign and on 07/26 a new link was sent to me. After reviewing the paperwork I discovered a lot of the sales pitch greatly differ from the actual "contract". Pricing did not include my living room window fixture. I tried reaching out to cancel the service to their Gaithersburg office but nobody picked up the phone. Tuesday morning I contacted corporate phone numbers and webemail,but they said only GB office can cancel it. GB manager called later informing me that a week has passed as it is counted 5 business days, Saturday included and I can't cancel. Predatory and deceptive practices, not BBB A+ businessBusiness response
08/10/2021
Business Response /* (1000, 8, 2021/08/03) */ This contract has already been considered to be canceled and we have received no money. thank youInitial Complaint
07/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Capital remodeling charged me for a plumber in a kitchen remodel and all the plumber did was flood my kitchen twice, hooked up waste water to the drinking spicket, had me buy a new dishwasher because he said he couldn't hook the old one up (which was a lie), and ruined the sink base cabinet. The remodel started January 6th and was only supposed to last two weeks. If I didn't have my own plumber come in to fix the plumbing, it would still not be fixed. We went over 6 and a half months without a functioning kitchen. I had to take off so much work. They took over a month to even acknowledge that they should reimburse me for plumbing charges. They said "oh it was a couple hundred dollars so it not like it's that much. You can call welds Fargo but we will dispute it and win." This company over charges and under delivers.Business response
08/12/2021
Business Response /* (1000, 10, 2021/08/04) */ Capital installed the kitchen cabinets, etc and our notes show it did not take six months to have a working kitchen. Yes, there were services that were completed and our notes show that the plumber costs were already reimbursed. If that is not the case please let us know. Additionally, if any service visits are required please let us know. We have a service department that would be able to perform any services as soon as possible. Thank you Consumer Response /* (3000, 12, 2021/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Construction started first week of January and if it werent for my plumber that came to my house late June, we would still be using waste water. The refrigerator that we had to buy in addition to the renovation because they drew the wrong dimensions, still would not have ice or water. They did nothing. the sink cabinet bottom needs new laminate from them flooding the kitchen twice and we are being reasonable not asking for money to replace wet insulation and carpet in the basement and all of the time my husband and i took off work to accommodate their team. 122 hours worth of our own vacation time on a project that was supposed to take two weeks. what plumbing cost was refunded and when? this is 100% a lie and when whatever rude employee called me, said i would not get a reimbursement and that i would lose if i disputed. Business Response /* (4000, 14, 2021/08/05) */ Please contact our office directly if services are required or if you feel the plumber cost was not reimbursed so we can make the necessary arrangements. thank youInitial Complaint
07/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Window installed by the company started leaking water very badly during a rain. There is noticeable water damage and I have called them repeatedly for warranty service and they say they will call me back and never do.Business response
07/23/2021
Business Response /* (1000, 7, 2021/07/20) */ The service was set to be completed on 7.13.21. We apologize for any delay and please let us know if there is anything else that is needed. Consumer Response /* (2000, 9, 2021/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did fix the windowInitial Complaint
06/14/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 6/3/21, Kevin W**** came to my home to provide an estimate for a kitchen remodel. I explained that I did not want to commit right now b/c I was going through a refinance and I wasn't certain on how i wanted to move forward. He said to lock in the price I need to give a $500 deposit, and he'd add something in the contract that said it was contingent on my refi. I specifically asked, several times "If I change my mind, do I need to provide any type of proof or paperwork?" I asked this specifically b/c I was also looking at other contractors and didn't want any issues getting a refund if necessary. He said "No", just call us and let us know that the refinancing did not go through, this is just to lock in the price. I signed the paperwork and provided my bank info once I was clear that I was only locking in the price and a refund would not be an issue. 6/14, I called and was told I need proof and my rep was wrong. I am very upset and disappointed in their deceptive practices.Business response
06/22/2021
Business Response /* (1000, 5, 2021/06/15) */ Capital is already in the process of refunding the deposit and considers this contract canceled. We apologize for the confusion regarding the refi. thank youInitial Complaint
06/08/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
Alex a sales rep from CR came to our home and gave us a quote for replacement windows. Upon finalization of the quote, to "lock-in" the special quote that was given, Alex requested info and signing of a document on Docusign. Me and my husband were under the impression that we were to call Alex in 3 days if we wanted to proceed with the window replacement. We told him at the time of the meeting that we were purchasing a new vehicle and that took precedent over the windows, and we were pregnant with another child, so we were not sure if this was feasible. Alex informed us that if I filled out said information that it would be easier to complete the deal if I filled out the form, and that it "locked-in" the price. I received a phone call from him stating that our "contract" was law binding because I never cancelled the "contract" so they were going to proceed. I told him we did not want to complete project. I want to this said "contract" to be cancelled.Business response
06/10/2021
Business Response /* (1000, 5, 2021/06/09) */ Capital has already considered this contract canceled before this complaint was filed. Consumer Response /* (2000, 7, 2021/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
45 total complaints in the last 3 years.
9 complaints closed in the last 12 months.