Complaints
This profile includes complaints for Frontline Pest Control & Lawn Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 20 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/3/24 a Frontline Pest Professional Salesman came to my home. He identified that others in the neighborhood had ant problems and that they could take care of that issue and spiders etc. He noted the product they use is safe around pets and kids. He stated with their service the would inspect the base of the house and fill any cracks, they would spray the base of the house and would return every 3 months to reapply the treatment. He stated that as an extra benefit they would treat the yard. When they came They did not address small cracks where ants were entering, they said they only treat 5 feet from the house and was told if any problems call. Within a month the ants showed up in a window where we never had problems. We called and they came out told us it was a birds nest on the gutter put some stuff in the window and left without looking at the base of the house. When he left we looked and couldn't find any nest but did find a number of trails going into small cracks. They locked me into a years contract and have failed to address the any problem. We paid $100 up front and $59 a month for a service which lied to us about what they would do and have not addressed our Ant problems. Further trying to call them today I get disconnected after a few minutes.
Business Response
Date: 07/22/2024
We are working directly with the consumer to resolve this issue.Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are a private HOA community that has large, posted signs that clearly state we do not allow solicitation and that we are a private community and we own the roads, which we consider anyone not living in our community to be trespassing if they are driving through our streets as well as selling products to private residents.
This company has been sent letters asking them to discontinue entering into our community, residents inform these sales people to go away and these salespeople are trespassing. We have called this company on 2 occasions to inform them of this issue and we are asking that this company cease from entering into our community and that if they again fail to do so, we will file a trespassing lawsuit against this company with our attorney.
Thank you for your assistance in helping us resolve this matter.Business Response
Date: 06/28/2024
We take these complaints seriously. The contact information provided is not valid, if concern still exist we want to resolve it. Please, contact us directly if there is still a concern at ###-###-####. Thank you, Melissa Frontline Pest Control.Customer Answer
Date: 07/08/2024
This letter was received today, July 8, 2024. We received a denial of this company trespassing within community, which is the 2nd issue with this company and for them to state that our information is invalid or unknown is simply a way to have them ignore this complaint.
** *** *** *** *** ******** ****** **** *** * ******** ****** * ******* ******** * ***** *** *** *** ***** ******* ** ****** **** ********* *******
Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attempted to cancel service via email. I was told the account has to be cancelled via phone. I called and after I told them I want to cancel the account I was told no one is available. I have been trying to cancel this account for a while and I keep getting charged and the runaround. I want to pay what is owed and close the account.Business Response
Date: 04/26/2024
We are sorry for any miscommunication or inconvenience for Miss *******-***** regarding our services. We have cancelled all of her subscriptions and there is no balance due on her account.Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the worst pest company ever you can never get them on the phone - they never treat inside your home unless you call them ahead and request and then they still don’t come inside - past visit they treated outside and defaced my property I have emailed pictures and requested them to come back and clean and have heard nothing back also getting these individuals on the phone is impossible . Please help I feel they should refund this months service charge and cancel my account with no early termination feeBusiness Response
Date: 06/28/2024
We have resolved this complaint directly with the consumer.Business Response
Date: 06/28/2024
We have resolved this complaint directly with the consumer.Initial Complaint
Date:03/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does NOT provide a cancellation option. I was trying to cancel service, and am in a loop that horrible.Business Response
Date: 06/28/2024
This complaint has been resolved directly with the consumer.Customer Answer
Date: 07/24/2024
The company did finally cancel the service. Although I would not recommend this company to anyone, the issue I had was resolved.Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 28th a charge from Frontline Exterminating was processing in my bank account for $139. I was surprised to see this charge on my account as I have not had their services in 2 years so I called the following business day. On December 29th, I called customer ********************** and was told charge was in error. The customer ********************** agent asked me to send a screenshot of the charge in question. He sent me a text message so that I could attach a screenshot to him of the charge on my bank account. He verified that I haven't been a customer for 2 years and isn't sure why this charge was charged to my account and that a credit on my account for $139 will take place in 5-7 days.I waited until today, January 9th 2023 to call Frontline as to why I haven't received my credit of $139. I spoke with a rude manager named *******, saying they didn't charge my account and to call my bank to resolve the issue. I asked why call my bank as the charge was from Frontline not my bank. I told her I'd contact a lawyer if the money wasn't credited back to my account. She said it wasn't her problem and quickly told me she was hanging up and she did. I called back to speak to a different manager or corporate manager and the associate said she was the only manager and that ******* was unavailable. Problem unresolved with Frontline. Who has my money? How can a business just go in to your bank account and take money that is not theirs to take. I want my money back!Business Response
Date: 01/13/2023
We have tried to reach out several time to discuss the situation further, but have been unsuccessful reaching them. The charge was refunded. The issue has been resolved.
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