Complaints

This profile includes complaints for Frontline Pest Control & Lawn Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frontline Pest Control & Lawn Service

  3921 Vero Rd, Suite B Halethorpe, MD 21227-1564

  
• 

  Frontline Pest Control

  500 Wilson Pike Cir Ste 204 Brentwood, TN 37027

• 

  Frontline Pest Control & Lawn Service

  10212 Governor Lane Blvd Williamsport, MD 21795

  
• 

  Frontline Pest Control & Lawn Service

  63 W University Pkwy Orem, UT 84058-7333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called asking for a one time treatment as I was selling the house; they sent me a link via text to confirm the appointment but it was me accepting a 1 year contract. Ive never received a copy of that contract. Regardless, I took a day off to wait for the technician, he came in and asked me where was the issue, I explain that the house was empty and roaches have been seen all over the house, he then proceeded to to spray basement kitchen area and main kitchen area only. I thought he was going to let me know when finished but he left without letting me know and then sent me a link for a review. I called the company back and explained my previous concerns. The person on the phone agreed to reschedule another visit immediately. I requested a supervisor but he informed me that they dont have any supervisor available and they will need to call me back the next day. I agreed to continue with the rescheduled appointment but still requested a supervisor call and asked for an earlier appointment, he confirm that they technician was going to be at my residence between 10am-2pm; I then requested a 30 minutes heads up as the house to be treated was a rental property and I lived a couple minutes away. I also requested this information in writing. I never received a call from the supervisor the next day, the time window passed and gone. At 3:30pm I received a text message from the technician saying that he was going to be at my house at 3:35, that was just a 5 minutes heads up. I decided to call the technician and let him know that this was not the time we agreed on and that we never got a call from the supervisor. I then called the company and was told by a supervisor that they never received a request for a supervisor call and that we couldnt proof that the initial technician didnt spray the whole house, therefore we were going to be charged $350 and that they recommended that we just continue a monthly treatment plan. Scammers!

  

  Business Response

  Date: 09/12/2025

  ***** **** has been facing ***** issues and reached out to Frontline in order to receive a one time treatment and deal with said roaches as she would be moving. Unfortunately roaches are not a pest which can be taken care of in a single treatment. The compromise the sales person offered is that Ms. **** would receive year contract that could be canceled free of fees, in exchange for paying the 350$ that would be a comparable price to a one time treatment.  Due to the initial service being completed, the 350 was still charged. However, she did not find the treatment adequate and put forward the claim that our technician did not treat the entire house. A reservice was scheduled, but due to scheduling errors was not completed. She claims to have requested to speak to a supervisor, unfortunately due to a lack of proper notation this claim cannot be substantiated or disproven. As a result of all of this she called in to cancel her services, which did not come with any additional charge as per the agreement. However, given to the numerous inconveniences caused during Ms. ****** service experience she was offered the choice of a half refund and continued service or a full reservice and cancelation remains. The customer seemed continent in accepting the full refund.   

• Initial Complaint

  Date:09/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July we signed up for services. Texh was supposed to come back pit every two weeks. The tech scheduled, missed two appt. This resulted in us missing work. If stipulation of a contract are not kept it is a breach of contract. When we attempted to cancel contract. Company hassled us and refused or a $37.00 fee would be assessed. When we became persistent the tech advised that even though they were in breach we'd pay another ****** for cancelation. I fussed then ended the call.

  

  Business Response

  Date: 09/09/2025

  To address Mrs. Ogunwale concerns, we do certainly hear these complaints and hope to resolve them with the upmost importance and urgency. It is important to note that no part of the service agreement never states that services will occur every two weeks, ergo no breach of contract has occurred. However, Mrs. ******** and Mr. ******* have been inconvenienced during service by scheduling and billing conflicts, which we have taken steps to resolve. One such inconvenience is a scheduling conflict which resulted in our technician not conducting any treatment on 07/16/2025, to the extent of our records this is the only appointment missed by a technician. Due to this inconvenience we gave the customer a 29$ credit. In addition, we can find no mention or charge of a 37$ fee. However, the customer did receive a monthly charge they shouldn't have due to a mistake made while trying to place the account on a 2 month hold, for which a refund is pending. Due to these inconveniences we have made an exception and waved the cancelation fee.    

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a one year agreement with Frontline Pest Control on April 16, 2024. I provided them with written notice via email on August 7, 2025 that I did not want further service. They responded with a text that I was required to call and speak with a representative, that I could not cancel in writing. I reviewed my contract and there is nothing in there that says I must call to cancel. I replied that the written notice was sufficient, and suspecting they were shady I removed my credit card from the portal. Today I received a notice that I am late for my payment. No explanation just a late notice. A quick search on ****** and the BBB page reveals this is a frequent and recurring issue with this company. I call it harassment and I am prepared to meet them in court if necessary.

  

  Business Response

  Date: 08/26/2025

  We have successfully addressed and resolved the customer's grievances and while we were unable to contact them regarding the changes made to thier account, we have sent a detailed email explaining how we addressed their concerns. 

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found evidence of termite damage in my home last year. I called a few pest companies to get it looked at. I agreed to a one year contract for termite monitoring with Frontline. Several months into my contract, I discovered records that showed the termite damage had been treated almost ten years previously and my home was in no danger, which contradicted the technician with Frontline assuring me the damage looked recent. On the day my contract was up, I had them remove their equipment. They left behind one of the termite baits, putting my home at risk. That was in April I believe. This week, many of my neighbors let me know they were receiving solicitations from people attempting to sell Frontline termite monitoring service. My neighbors were given my first and last name and told I had experienced termites recently and had them treated with their company. Many of my neighbors felt pressured during these neighborhood canvases, with my name and the false story that I had recent termite treatment, to get termite monitoring so they wouldn't also be victims of termites. Frontline did not ask me if they could use my name to sell their products, and the story they are telling my neighbors is a lie.

  

  Business Response

  Date: 08/07/2025

  Complaint was resolved with customer.

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23689621
  
  I am rejecting this response because: it does not address the specific details of my complaint. The business seems to be insinuating they treated my property for termites with my consent. That has not occurred. The only service I experienced with Frontline was the installation of their baits and the mediocre and inconsistent way they serviced them, and the negligent way they removed them when I declined to renew my contract. The "marketing" they chose to use was a fabrication to pressure and manipulate my neighbors into using their company. I hate that my name was used in this scam. This company brought my integrity into question in my community. 
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 08/08/2025

  Thank you for your time. 

  I laid out my specific request in my original complaint, I don't remember how I phrased it exactly.

  I'm looking for acknowledgement that they lied to my neighbors about the services I used with their company, with the intention to scare them into sales, without my consent. I want my neighbors who signed contracts under false pretenses to be presented with the truth and the opportunity to cancel their contracts. 

  I appreciate that they promised to stop causing this harm, but that does not repair the harm they have already done. 

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email I sent to Frontline after being told they could not assist me over the phone.: I was notified by text that I was 2 months overdue on my payments. In checking my FNBO credit card statements, I have paid Frontline monthly since February 2025 with cc ending in 4258. Plus I have emails from frontline thanking me for my payment.I first called Frontline on 7/10 to discuss. I was told that the charge was declined (I was looking at my statement showing a processed payment to you on 6/23 for $53.00) I asked if they were using 4258 and she said no, it was 6600. I informed that this card has not been used for Frontline since December 2024. She said it was. I am now looking at old statement for cc 6600 and there is no declined charge or processed charge on that old account. I was getting no where so I called FNBO who verified that a payment of $53.00 was made on 6/23 and also noted that there was a charge of $108 pending from 7/10. I explained that unfortunately I had not done a thorough enough investigation on my part and when asked if they could use my cc to make payment bringing me up to date I said yes. Now in speaking with ****, that was definitely not correct. They said as soon as this charge goes from pending to paid, they will dispute the charge for me. I prefer to get this settled without having to have my cc company do that. I called again today after speaking with **** last night and spoke with Juvonia and explained all of the above. He said that unfortunately his hands were tied and gave me this email to send screenshot of my cc bill showing the paid amount. I am going to assume you took my payment as it is obvious I paid and applied it someone else's account as both employees show no record of my payment. Please assist in getting this resolved **** as my credit card company should not have to get involved but if they have to, I will approve it to be done. BBB: I am not getting assistance in resolving from Frontline. Please Help.

  

  Business Response

  Date: 08/05/2025

  We have reached out to the customer to inform them that all requested issues have been resolved. Although we have not yet received a response, we have contacted them via email, text message, and voicemail.

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Frontline for pest control in June, 2024. I signed a contract stating I'd pay $59.99/month for pest removal/prevention services. In October, 2024 while the technician was at my house, he asked if I wanted additional coverage at which time I told him "absolutely not, I will not pay more than $59.99/month." He said, "ok, can you initial this paper stating that I asked you". During October, 2024, Frontline began charging me twice a month, once on the 24th for $59.99 and again on the 28th for $50.99. I attempted to call them several times and was stuck in a voice mail loop thanked me for my patience but never connected with me an individual that could assist me. I contatced my credit card company to stop the unathorize/fraudulent charges and they asked me for confirmation the account was cancelled. Frontline told me they would not cancel my account and would continue charging me whether I received service or not because I was under contract. Frontline is not and was never authorized to charge me the additional $50.99 per month but had my credit card on auto payment for the amount I authorized ($59.99) so they continued charging me two different amounts on two different day each month. Then in July, 2025, they started charging me $62.00 per month but no one can tell me what that charge is for. I respectfully request a refund for the fraudulent charges and for Frontline not to charge my card again or ever step foot on my property again. But the scammers who call themselves FrontLine will not send me a receipt of cancellation. They only send me emails stating someone will call me to discuss. There's nothing to discuss. I want a refund and to never see them at my house again.

  

  Business Response

  Date: 07/29/2025

  Resolved directly with customer. 

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. What happened I have been a loyal customer of [Business Name] for approximately seven years. Over the past year, however, Ive repeatedly experienced incomplete services from their field staff:Missed exterior service: A few months ago, I received a scheduled exterior service while I was working and unable to supervise. I later discovered it was not fully completed.I called the company to report the issue and was told to call back when available for re-service.Follow-up in two months: When I eventually called back, the service provider completed the work satisfactorilybut I received a bill anyway.After an hour-long discussion with the manager, we agreed that they would service my account and apply a credit toward the next bill. The manager confirmed that I would not be required to pay for September services.Contract termination: Minutes after our agreement, I received an email stating that my contract had been terminated.2. Attempts to resolve I attempted to reach the manager with whom I spoke, but he was unavailable.A different supervisor informed me that the contract was closed because I allegedly received excessive credits over the years.I explained that service quality has declined, and that the billed service was ineligible (the photos linked to the service didnt even match my home). He refused to reconnect me with the original manager and dismissed my concerns as my fault. 3. Desired resolution To resolve this matter, I request the following: Reinstatement of my contract for continued service.Immediate reversal of the final bill related to re-service that was never completed.Assurance that future service appointments will be fully performed and billed appropriately. 4. Next steps I respectfully request the BBBs assistance in mediating this dispute and securing a satisfactory resolution. If not resolved by August 1, 2025, I will consider filing complaints with additional consumer protection agencies.

  

  Business Response

  Date: 07/14/2025

  We appreciate the opportunity to address this matter.
  At Frontline, we are committed to providing quality service and ensuring customer satisfaction. We understand that from time to time, customers may have concerns, and we strive to resolve those issues fairly and promptly.
  In this particular case, the customer contacted us on multiple occasions with various complaints. In an effort to make things right and maintain goodwill, our team extended multiple service credits and accommodationstotaling over $500. These credits were issued in good faith, despite the fact that several of the claims could not be substantiated or were outside of our standard service guarantees.
  After a thorough internal review and repeated efforts to meet the customers expectations, it became clear that our services were no longer a good fit. As a result, a business decision was made to close the account and discontinue future services. This decision was not made lightly but was necessary to protect our staff and resources from further misuse. 
  We regret that the situation could not be resolved more amicably, but we stand by our decision. We remain committed to transparency and fairness for all of our customers and appreciate the chance to provide this clarification.

  Please see the linked Account Statement.pdf for further documentation of the aforementioned coupons.
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23544759
  
  I am rejecting this response because:

  This business has removed files that prove them to be fraudulent. They never responded to my claim that their staff attempted to charge me for a service I never received.  The email that had pictures from another home were removed from my portal. That was one of the $122, charges. This business also had people come out before a storm and informed me that their product works during the rain. You can see that my services became less frequent after the fraudulent charge that they never addressed. They had access to my account to charge me and after that situation,  I had to change my card until it was resolved. This speaks to them as a business and I stand by that information. They have so much turnover in their staff, it's difficult to find good staff. I want others to be aware of how they operate and I want them to honor the contract that I signed with professionalism. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 07/25/2025

  We appreciate the opportunity to respond and take all feedback seriously. Our goal is to maintain transparency, professionalism, and fairness in every customer interaction. Below is a detailed response to each of the concerns raised:
  
  1. The business removed files that prove them to be fraudulent.
  When the customers account was closed, access to the online portal was automatically disabled. However, no files were deleted or removed from our internal systems. All service records, including photographs, remain fully intact. If requested, we are happy to provide copies or temporarily reinstate portal access for review.
  
  2. Staff attempted to charge for a service never received.
  The service completed on 4/25/2025 was a follow-up (Pest Reservice) to address areas from the *** treatment on 3/21/2025. The payment of $138 for this service was made by phone on 4/23/2025, with the customer's consent.
  The final ********************** on record occurred on 6/12/2025 and included both interior and exterior treatments. This appointment was scheduled by the customer during a phone call on 6/9/2025. It was booked as a standard General Pest Control serviceno reservice was promised or implied. Despite proper completion of the service, our Account Manager offered to waive the charge as a goodwill gesture.
  After review, our Customer ********************** Manager determined the account should be closed and marked it as a loss. Nonetheless, we covered the cost of this last service to further demonstrate our commitment to resolution.
  
  3. Pictures from another home were used and I was charged $122.
  On 1/26/2024, a technician inadvertently uploaded a photo of the wrong property. The error was acknowledged the same day and discussed directly with the customer. We credited the full *************************** charge and issued an additional $30 goodwill credit. In April 2024, a further $102 credit was applied to ensure full resolution. This was the only incident of its kind, and it was addressed promptly and fairly.
  
  4. They serviced before a storm and said the product works in the rain.
  The customer raised concerns about a ********************** performed on 11/10/2023 during rainy weather. That service was fully credited ($132), and additional notes were added to the account to avoid future services in adverse weatherhonoring a preference first recorded in April 2023. Future services were then scheduled based on customer availability and weather conditions.
  
  5. They had access to my card and I had to change it until it was resolved.
  The customer enrolled in our Easy Pay program under a signed agreement authorizing recurring payments. The only card change on record was on 8/10/2023, when the customer added a card ending in 0519 via the customer portal. No unauthorized charges were made, and all payment activity is fully documented and transparent.
  
  While we cannot speak to every internal staffing change, our focus on consistent, quality customer ********************** has not wavered. We regret any perceived disruption and have made repeated efforts to resolve concerns in a respectful and timely manner.
  Since August 2023, we have issued credits totaling over $540 in response to the customer's concerns and to uphold our ********************** standards. The customer has received quarterly *********************** since 2023 but has, on average, made one payment per yearsome at discounted rates.
  We are confident in the integrity of our billing and service records and stand behind the professionalism of our team. We remain open to continued dialogue and are happy to provide documentation supporting each point outlined above.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23544759
  
  I am rejecting this response for the following reasons: The service provider never came to my home. This is not a case of mistakenly uploading incorrect photosthey were never at my property in the first place.

  
  

  When I initially raised concerns about this fraudulent transaction, I was met with unprofessional and disrespectful behavior. I subsequently filed a claim with my bank, and only after I submitted photographic evidence myself did I receive a credit for the unauthorized service.

  
  

  This company has experienced significant staff turnover, and the quality of service has noticeably declined. Rather than taking responsibility for the error, they continue to deflect blame onto me for the poor service.

  
  

  If the business has proof that a staff member actually visited my home in January, I am willing to drop this case. I request that the company upload the original January service record, including the incorrect photos and a detailed description of the services that were supposedly rendered at my home. This documentation is crucial for the BBB to evaluate the root of the issue and understand the deterioration of the service relationship. In addition to the incorrect photos, please also add the correct photos with timestamp dates. I would like the company to add that file, here. These files were removed right after I made my complaint with their business. 

  
  

  
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter serves as formal notice that my service contract with Frontline Pest Control was canceled in January 2025. At the time of cancellation, no termination fee was mentioned, discussed, or agreed upon in writing or verbally. I have retained all records confirming the cancellation.Despite this, on or around two weeks ago, a representative from Frontline Pest Control arrived at my home and conducted a treatment without my request, consent, or authorization. I called your office following the incident and was told directly that my account was, in fact, canceled.This unauthorized service constitutes both a trespass and a potential violation of consumer protection laws under Tennessee and federal statutes. I am preparing to pursue legal action against your company.Please consider this your final notice to:1.Cease and desist all activity involving my property.2.Confirm in writing that no balance is due or owed.3.Acknowledge the error in dispatching a technician after the account was canceled.Failure to respond appropriately will result in formal complaints to the **********************************, the ************************, and the ************************************, in addition to legal action.Tennessee Consumer Protection Act (****) Tenn. Code ***. ********* et seq.Prohibits unfair or deceptive acts or practices in the conduct of any trade or commerce.Unauthorized service after cancellation may violate 47-18-104(b)(27): causing confusion or misunderstanding as to rights or obligations under a contract.******** to Real Property (Common ******** Case Law)Entering or remaining on property without consent is a trespass.******* v. Estate of ********* 146 S.W.3d 48 (Tenn. 2004): Intentional entry onto land is sufficient for liability.FTC Act 5 15 U.S.C. 45 Engaging in deceptive business practices, including providing services after cancellation and attempting to charge for them, may constitute a violation.

  

  Business Response

  Date: 06/24/2025

  The matter has been handled directly and resolved with the customer.

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disgusted with the business practices and predatory like behavior of Frontline Pest Control services. They not only harass you on the phone, but when you cancel your service they show up anyway. Even with a contract, their sales people still show up on your doorstep to attempt to sell. I have more bugs and spiders than I did before I used their services. Their service tech was here for less than 15 minutes spraying my house, they will not service the inside of my home, and I have more spiders and bugs than I did before I started. I spoke with a manager who, in threatening language, warned me of an insane cancellation fee if I cancelled my contract even though they admit fault for showing up and scaring my child who was home alone even after they were told not to show up. Even after being told repeatedly I was not happy with their service. I am going to be shopping around for an attorney to get out of this bogus contract and maybe even sue for previous payments. This is a disgusting company. I also have contacted the media.

  

  Business Response

  Date: 06/06/2025

  Resolved the issue directly with consumer. 

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was calling around to find pest control for my yard. Talked to frontline and another company. Decided to go with the other company.
  
  All of a sudden I got a text message and calls saying I owe frontline money for services I never got from them nor did I sign any contracts. I sent an email to the company because I thought it was a scam using their company logo because I was so shocked on why they would try to charge me. Never heard back about my email but now getting calls and text on a regular bases about needing to pay this outstanding bill. I have no idea what is happening but it very much feels unethical.

  

  Business Response

  Date: 12/20/2024

  We have reached out to the customer and resolved the issue.