Business ProfileforPawsense Daycare & Boarding

Hello, The first name of the business institution's owner is Diane. My mother enrolled our puppy into her dog daycare and after two sessions, Diane sent an email to my mother demanding to change the terms of the current contract. The new terms of the contract stated that the business owner, Diane, would now be able to charge up to an additional price of one day of daycare on top of the already prepaid package price. My mother responded that she did not agree to the new terms and Diane stated my puppy would no longer be able to attend the daycare if my mother did not sign the new contract. Per the BBB website, Diane has not currently obtained the proper license from Baltimore County as of 09/20/2022 to administer dog daycare services from her home. The dog daycare package was prepaid in the amount of a little over ~$500. Our puppy only unfortunately used two sessions and the remaining balance of the money was not refunded. We truly hope that no other customers are taken advantage of by this business and want to ensure this does not happen to anyone else.