Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent 30APR25 $700.95, got a receipt email confirmation and now Residents First is saying they didnt get my money and they want the rent now or theyll fine me. They have my money and I have their confirmation. This isnt the first time theyve done this but Im going to make sure its the last.

  Customer Answer

  Date: 06/05/2025

  They returned the money to my account.  They then told the attorney general that I closed my bank account and thats why they returned the payment for insufficient funds.  Which is not true.  They disabled the echeck feature again so I couldnt pay my rent with my bank account.  The echeck option had the smallest convenience fee of $2.95, even the voucher option is $3.95, thats where you print your rent voucher and go to ******* and pay in cash.  I dont have a printer or a place to print so that option wasnt feasible for me.  To avoid a $75 late fee I paid with my bank card with a convenience fee of $43.95 which is a rip off.  These fees are unnecessary and unfair.  They also said even though my lease was up at the end of May that I had to stay another month because I didnt tell them that I was leaving.  My contract with them is over and just because they dont know their own business contracts doesnt mean Im on the hook for another month.  Theyre keeping my security deposit for June rent which I think is illegal.

• Initial Complaint

  Date:11/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/24 My girlfriend and I applied for an apartment with Resident First Property Management in **********,**. On 10/22/24 we were informed that we were approved to rent a unit from them. On 10/23/24 we met with ****** (The Property Manager) and we viewed a unit. We gave ****** a Section 8 Housing Inspection Packet that was to be turned into housing that same day. I called ****** on 10/25/24 to ensure the packet had been turned into Housing. ****** promised me that she had infact turned the papers over to the housing authority. I called Resident First again on 10/28/24 to follow up and was informed that they were waiting on **************************** to respond to them with an inspection date. I then called ****** again on 11/01/24 to follow up and she gave me the same info stating that she was waiting for **************************** to respond. Well today 11/05/24 My representative with **************************** informed me that ****** infact had NEVER sent her the inspection packet but ****** did send her an email simply asking if we qualified for a 2 brm unit since our voucher said 1 brm. I called ****** and asked why she had not EVER sent the packet over to **************************** and she did not give me a reason. She would only say...Well you can pick up your inspection packet today and go through another rental agency. Inspection packets with housing authority are very time sensitive and ****** wasted about 2 weeks of time for my housing inspection where now I'm forced to pay yet another application fee with another company. All I want is my $70.00 back that I spent on application fees with Resident First Property Management. I uploaded screenshots where they charged me the $70.00. I also asked how I could speak to ****** manager and was told there is none....

  Business Response

  Date: 11/15/2024

  I am writing to provide a comprehensive summary of the application process and subsequent decision regarding the rental application submitted by ***** ****** and his wife for one of our properties managed by Resident First Property Management, LLC.
  As part of our standard application process, prospective tenants are required to complete an application and submit an application fee of $35 per applicant, as clearly stated as non-refundable. In addition, we have established qualifying criteria that include a minimum credit score of 620 and proof of income amounting to at least 2.5 times the rent. Unfortunately, Mr. ****** and his wife did not meet the credit and income requirements necessary for approval.
  Understanding their desire for the apartment, I took the extra step of reviewing their application with my superior and the property owner, as a gesture of goodwill. During this time, they left their HHA (Housing Assistance) packet with our office. Please note, I do not make any markings on original documents and always create copies to ensure applicants can retrieve their original documents if needed. Despite these efforts and thorough consideration, we were unable to approve their application. Mr. ****** and his wife were notified of the denial and were asked to collect their packet at their convenience.
  Regrettably, following the denial, it came to our attention that they informed their case manager that we charged them $100 and later $50 for the application process before eventually clarifying the correct $35 fee per applicant. The process of handling this situation was challenging, as their behavior became increasingly persistent, bordering on harassment, in their attempts to secure the apartment.
  I understand that being denied the apartment was disappointing for them, and I empathize with their situation. However, it is important to maintain our established protocols and guidelines to ensure fairness and consistency across all applicants. Despite my additional efforts to advocate for their application, it did not meet the necessary requirements.
  For full transparency,  I am including emails exchanged with their case manager, which demonstrate the discrepancies regarding the application fees and outline the challenges faced during this process.
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 28th 2023 I applied and payed the application fee for me, **** ******, my wife ***** ****** and co-signer **** ******. So thats 35$ x 3. Since then Ive called every single day to talk to someone, left at least 4 voicemails and emailed at least once. Never any contact. I said I did not want to rent from them and I just wanted my money back. I did not want to rent from this company because they are running a scam collecting application fees and having no contact. When I contacted billing to get a refund and retract my application suddenly someone had some answers and said we were suddenly denied. I just want my money back from this scam.

  Business Response

  Date: 10/27/2023

  Hello,

  We have refunded these application fees and since taken that out of our agreement.

  *************************************