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Business Profile

Dentist

Smile Design Centre

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never had to pay over $100 for a cleaning with insurance! Today they charged me $170 saying it's for the X-rays and exam which are always included in the cleaning. Even my hygienist said I would not be charged for X-rays. Well they charged me and I tried talking to them, twice!

    Business Response

    Date: 08/07/2024

    Hello,

    This is a response to the complaint by our patient ****** *******. The patient has an Aetna Discount plan and has to pay a certain amount each visit. The patient has not paid for her previous cleaning and has an outstanding balance of $771 on her account. She did not like the fact that this time we asked her to pay for her visit. Patient had a PPO plan in 2023 that would pay for diagnostic and preventative visits. But 2024 she has a discounted plan. In January of 2024 she had a cleaning with the same discount plan and did not pay her co pay. I think she got disgruntled this time since we asked her for money.

    If you need details and proof of account details , please let me know and I will talk to our HIPPA officer and send you the pertinent information.

    Thank you in advance.

    *************

    Customer Answer

    Date: 08/07/2024

    I do not have a balance with them and I've always paid the day of services so they're lying! A cleaning out of pocket is $125. They charged me $171 that's with INS. They're not offering any resolution to this huge bill I paid! 

     

    Customer Answer

    Date: 08/07/2024

     
    Complaint: 21998845

    I am rejecting this response because:

    I do not have a past due balance and I've paid every time I'm there, so they're lying. I have never had to pay 170 for my cleanings, it's always been under 100. 

    Sincerely,

    ****** *******

    Business Response

    Date: 08/15/2024

    Hello,

    We have contacted the patient and taken care of the issue. Our patients are our top priority.

    Customer Answer

    Date: 08/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Smile Design Centre is NOT a BBB Accredited Business.

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