Business ProfileforComp XP, Inc.

On June 10, 2023 we place an order with ******* for an internal hard drive for our computer for $85.94 plus tax and shipping. The package arrived on June 14th. My husband received the package directly from the FedEx driver, he brought it into the house and we thought it might be our Window 10 program, that is how thin the package was. We proceeded to open the package and found a packing slip for the hard drive but no hard drive. We were at ******* within a half an hour of receiving the package. Customer service at ******* said the item was from the marketplace so we needed to contact the 800 # which the representative gave us. We called the 800 # and was told that this was a 3rd party vendor and we would need to wait 48 hours before anything could be done. (I didn't know it was a 3rd party vendor when I placed the order.) We came home and my husband tried calling the vendor no response, had to leave messages. He also tried sending emails and we had no response from the vendor. I also contacted the credit card co. and they said to wait and see what ******* could do as the credit card company investigation could take 3-6 months. (I do plan on contact the credit card company on Monday the 26.) On Friday, June 16, I called ******* at the 800 # as the 48 hours were up. The representative I spoke with looked at the notes from my 1st call and said I had to wait another 48hr as the first person I spoke with did not try to contact the vendor. After ******* contacted the vendor, they finally responded. I have been going back and forth with the vendor, sending pictures which he says he doesn't get. He insists the hard drive was in the package, it weighted 2 lbs at pick up by Fed Ex. The envelope says the wight is 1lb. I tried to fille a claim with Fed Ex but they denied it saying it needs to be initiated by the vendor. I am at a loss as to what else to do to get a refund. I have read other complaints lodged against this vendor. Thank you, **** *********