Vein Clinic
Center for Vein RestorationHeadquarters
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Complaints
This profile includes complaints for Center for Vein Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed more than once from this company. I kept paying and thought I paid off the balance and they kept sending bills. Once they sent it to a credit agency for a bill of $377.00 and I paid it off and they told me there was no balance and I would not receive any more notices. Now I get a bill from 2023 for $96.80. I dont know how to bring up past bills but I believe I was doubled billed at times.This went on awhile. I even asked them for a copy of my billing statements and I never received them. Can you help me resolve this and also would I be able to get any refund for being double billed once you look into it. Thank you for any help you can give me.Customer Answer
Date: 06/03/2025
I have not heard from this company in regards to this matter.Initial Complaint
Date:09/24/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in for one visit and was told that there was nothing they could do for me due to not having any specific issues with my veins and was told to TRY A PAIR of compression socks. We'll 3 months later more ompression socks showed up and my house in the mail. Then 2 months later a collection agency started calling me because I now owe them money for the socks. I was informed today I was put onto a subscription for the socks I asked to be removed and the guy in billing told me he couldn't help me. They illegally signed me up for this and without my knowledge or permission and now I have collection agencies calling me harassing me about this.Business Response
Date: 10/21/2024
As the Director of Compliance, I requested the *** Billing Mgr review the complaint and the patient account.
She adjusted off the stockings balance for both DOS 4.25.24 and 1.23.24, and once adjusted, the patient has a balance of $58.12 for the initial consult visit. A communication will be sent to the patient reflecting the account changes and new balance.
Thank you for the opportunity to respond and resolve this patient complaint.
Please reach out to me if I can be of further assistance.
Thank you - ****** *****, DoC
Customer Answer
Date: 10/23/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 22331053
I am rejecting this response because:
Regards,
**** ********I reject these terms, they sent me a bill last week for over $200 they not only hired multiple collections agencies to come after me I recieved multiple calls a week and was burated to make payments for things I didn't owe. Calls at almost 8 pm at night calls on weekends all for a mistake they made in-house that almost was put onto my credit report. For the aggravation they can delete the whole bill and I will be satisfied that 50 whatever dollars should be for the time and aggrvation I had to spend on the phone trying to get this situation sorted out repeatedly.
Initial Complaint
Date:09/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year, 2023, I received treatment for my legs from Center for Vein Restoration, *****************. The ** paid for all treatment except for the treatment that I received on 11/07/2023. Consequently I paid $360 on April 1,, 2024 (check #**** dated 0402/2024.). Since that time I have been receiving bills for $360. I have called Vein Restoration, phone ************ (account *******. Last month I called again about the outstanding $360 and was told that it was taken care of and don't worry about it. However,, this month I received a bill for $180. Today, 09/232024,, I called and was told that $180 0f my previous paid $360 was applied to a treatment received on 11/02/2023,, even that this $180 was not reflected on previous bills.Business Response
Date: 10/21/2024
As the Dir of Compliance for CVR, I coordinate the responses to formal inquiry or complaints. Upon receipt of the complaint, I directed CVR's Billing Mgr to review the account.
Please note, the patient's BBB complaint was the second formal reporting, having first reported the billing issue to the ******************.
The Billing Mgr review found a posting error creating the errant balance. The account was corrected and the balance is now $0.00. A statement reflecting the new balance will be sent to Mr. ************** have attached the internal CVR email communications relating to the accounts correction.
CVR appreciates your assistance to resolve the matter.
If I or **** can be of further assistance, please reach out.Initial Complaint
Date:09/20/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had two appointments. One was a consultation with an ultrasound. The second was for a procedure (in April 2024). When I went in for the second appointment, the desk let me know that the ultrasound wasn't covered by insurance, so I paid for the amount prior to my procedure. When I had my procedure done for injections, they let me know that it would cost $325 if I only needed one vial, and it would be a discounted rate of $500 if I needed two vials. I only need one vial and was charged $325 before I left the office. A couple of months later I received a bill for $500. I called the billing office and was told that the charge didn't go through because the front desk mistyped in the expiration date or security code. I told her I would pay, but for what I received, which was the on vial for $325. When she looked back at the original charge attempt she did see that it was entered for $325 and said that she would correct the issue and I was charged for the $325 over the phone with her. I continued to get bills for the $175 difference. I called multiple times and was told it was taken care of and now the charge is in collections. The billing office keeps telling me it is fine, but the collections office says that it is not. This is frustrating that a simple task cannot be dealt with by what is supposed to be a professional office, and now my credit could potentially be at risk because of their inability to be efficient.Business Response
Date: 10/21/2024
As the Director of Compliance for ***, I coordinate the response to formal inquiry or complaint, as we have here.
Once received I directed our Billing Mgr to review the issue and the patient account. The Manager found the patient was sent to collections for DOS 4.16.24 because the clinic entered the wrong charge CPT code (for cosmetic sclero) and the billing dept. emailed the clinic several times for clarification and an adjustment wasnt submitted until 10.3.24. /
This account has a zero balance ($0.00).
Thank you for the opportunity to respond and resolve the complaint.
Please contact me if can be of further assistance.
****** *****, CVR DOC
Customer Answer
Date: 10/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****Initial Complaint
Date:08/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made an appointment to be seen end of May 2024 at the ************ location. Was told over the phone that my insurance was in network and the doctor I was scheduled with was in network. Show up on the morning of my 7am appointment to be told that was incorrect, I am out of network. A call center handled scheduling my appointment and the secretary at the ******* location was very apologetic. Since I had re-arranged my entire schedule that day for this appt, I opted for the self-pay option of $350 which included the ultrasound of both legs and consult with the physician. I paid this before even being seen, and I believe I signed a disclosure saying I was aware my insurance would not be billed and I was self-pay. Payment went through fine. Care received was OK, I was mostly just frustrated for being told the wrong thing when scheduling but saw past it.Several weeks later I receive a bill for $300, like my self-pay payment was not applied at all. Call the number listed on the invoice immediately and explain that I had paid that day. Whoever helped me was apologetic and said it must've been a billing error, please disregard the bill and the matter was handled. Mid-July I get another invoice stating I owe $300. I call again and was told everything was fine. To me this is fraudulent billing practices and no one in these call centers seems to care enough to actually resolve my issue. I would like the business to get this charge off my account. I had considered going back for treatment but based on all this misinformation and billing mistakes, I would not recommend this company or go back. Please help me resolve this billing error ASAP.Customer Answer
Date: 09/07/2024
Latest invoice. I was told multiple times before my appointment began (once I found out they did not work with my insurance- when scheduling I was told yes, I was in network) that the total for the entire visit was $350 with the self-pay option. That it included the full leg ultrasound, doctor visit and consultation. I would NOT have paid the $350 and had the appt if this wasnt true. Ive gotten bills all summer asking for this balance despite multiple calls to tell them I did self pay (each time person in call center said that was fine and disregard the bill/theyd fix it). Obviously not fixed or I wouldnt still be receiving this. Please close out my account and stop billing me. I will be very upset if this is sent to collections. Either I was told completely inaccurate information or this is fraudulent billing and business practices.Customer Answer
Date: 09/07/2024
Latest invoice. I was told multiple times before my appointment began (once I found out they did not work with my insurance- when scheduling I was told yes, I was in network) that the total for the entire visit was $350 with the self-pay option. That it included the full leg ultrasound, doctor visit and consultation. I would NOT have paid the $350 and had the appt if this wasnt true. Ive gotten bills all summer asking for this balance despite multiple calls to tell them I did self pay (each time person in call center said that was fine and disregard the bill/theyd fix it). Obviously not fixed or I wouldnt still be receiving this. Please close out my account and stop billing me. I will be very upset if this is sent to collections. Either I was told completely inaccurate information or this is fraudulent billing and business practices.Business Response
Date: 10/08/2024
The CVR billing staff (****) reviewed the account. The account was manually corrected in September.
Email from billing explaining the issue and a printout of the Pt Stmt is attached. The account is at Zero.
Thank you for the opportunity to respond to the complaint.
Thank you - ****** *****
Initial Complaint
Date:05/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/10/22 I visited the ***************, ** office for what I understood to be a complimentary consultation for vericose vein restoration in my legs. I visited the office only this one time. They told me that day that they could not help me with my condition and that was that, or so I thought. Over the past several months I started receiving bills from them for $560. When I called the office multiple times to understand the reason for the bill, they stated that the scan that they performed on me that day was not covered by my insurance and so I would have to pay out of pocket. I told them, again several times, that I came in that day for a free consultation only and had I known I would need to pay for anything I would not have agreed to do it. In each instance of speaking with them, they have told me "we'll look into it," or "we'll get back to you." Just in the past 2 weeks I now have a notice from a collection agency for the bill. I would like the bill removed in its entirety as I did not agree to a service that was not part of the complimentary consultation.Business Response
Date: 07/09/2024
The account has been adjusted to zero ($0.00) and the account removed from further collection issues.
Only received in July - could you expand the response time?
***********************,CPC, CPCO, CPAR, CMPA
Director of Compliance
Center for Vein Restoration
******************************************************
Greenbelt, MD 20770
Direct / Cell:**************
*********************************************************
****************************************************
www.centerforvien.comInitial Complaint
Date:01/18/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was involved in a motor vehicle accident in Nov, 2022, when another driver ran a stop sign and tboned my car. Due to long term bruising, swelling, and pain from the impact of curtain airbags, my primary care provider referred me to the Center for Vein Restoration for an ultrasound to rule out blood clots. Per PA statute, this treatment must be billed to the auto insurance company. The Center for Vein Restoration has continually refused to bill the auto insurance company and has instead, continually harassed me with repeated billing, turning the amount to collections (and then recalling it), and flatly lying about the status of the bill.Business Response
Date: 02/09/2024
We have provided her Auto insurance repr with the necessary documents.
*********************** - Dir. of Compliance
Initial Complaint
Date:08/24/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have endured duplicate billing efforts from CVR since the onset of treatment. Despite prompt payment from me at the Prince Frederick office at time of service - the billing department and online billing entity continue to bill for service rendered but already paid. This month I realized I was actually being billed under two different patient billing account numbers for agreed services on 1 leg and during 1 procedural plan. Why two accounts? Why two different billing addresses? Specifically, two different business addresses - *********************** and **** respectively. I have sent certifed letters to both addresses and listed account numbers. I'm requesting justification for two accounts and a reconciliation audit of both accounts to include billing records regarding payments received and what is not authorized charges under the **** network plan of which they are a member. Very suspicious business practice with clear advantage to CVR. Need a full time accountant to manage the billing statements previously sent despite payment if full verified with office staff (face to face.)Business Response
Date: 09/16/2022
---------- Forwarded message ---------
From: *********************** <**********************@centerforvein.com>
Date: Thu, Sep 15, 2022 at 2:41 PM
Subject: RESPONSE TO BBB COMPLAINT ID: ********* (Dated 8-31-22) - *************************** (*** **-***)
To: Dispute Resolution Team <[email protected]>
Cc: compliance officer ********************************@centerforvein.com>Dear BBB Team:
Thank you for the additional time to perform our complaint review. Please accept this email communication as the Formal Response to the above complaint.
The investigative and corrective process included the following:
- The complaint was entered into our Incident Mgmt system (#**-***) and was routed to the Billing Review Dept.
- The Billing Dept contacted the patient to clarify the CVR billing for our Practice and the amount owed.
- The CVR Compliance Officer called the patients daytime phone number today and left a detailed message to address and clarify his concerns.
- The patient was explained that he is getting bills from (2) separate Practices and only one is my Practice (CVR)
- He is getting bills from:
- ********* = ****** *** ******** ******** (***) This is not my group [they are arterial specialists]
- Suite **** = Center for Vein Restoration (CVR) my group [we are venous specialists]
The patient is not being double billed or experiencing any other billing fraud from CVR or ***.
Thank you,
Curt
Center for Vein Restoration is NOT a BBB Accredited Business.
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