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Business Profile

Dentist

Craig Smith, D.D.S., P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** has voided the service that Dr.********************** provided on 04/23/24. They voided the service due to the grievance that I filled against him. They investigated my grievance and they reached out to his office regarding records but they never received the records. I paid $1,013 for the service on my customer care credit on 04/23/24. Since delta care voided the procedure, I am entitled to reimbursement in the amount of $1,013. It would also be nice for Dr. ********************** to cover my infection and root canal on the area he worked on.

    Business Response

    Date: 10/27/2024

    Dear Better Business Bureau,

    This is in response to my former patients complaint. I am saddened that this individual felt the need to involve the BBB, as I strive to maintain open communication and encourage patients to reach out if they experience any issues following treatment. I emphasize to each patient, both verbally and in writing, that they should contact me promptly with any post-treatment concerns. I generally offer a one-year warranty on all restorative/ prosthodontic work, with some restrictions, to ensure patients receive the best possible care.

    My relationships with patients are cordial and professional, with a shared understanding of my commitment to delivering quality dental treatment. In this instance, upon learning of this patients discomfort, I promptly reached out with three separate telephone calls and left voicemails each time. I have yet to receive any documentation from the patients insurance or new dentist to review. However, based on the x-ray the patient provided to the BBB, it appears a straightforward and simple adjustment could have been done to alleviate the discomfort.

    I am open to working through this issue and welcome any additional information to assist with my review.

    Sincerely, 

    Craig A Smith, DDS

Craig Smith, D.D.S., P.A. is NOT a BBB Accredited Business.

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