Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living at franklin park for some time not. It is becoming too much with the infestation of mice. I feel like a prisoner in my own home. for 2 years now I have been complaining to the rental office and code enforcement this problem still is ongoing. I can't sleep in my room, my house is displaced/shambles. I'm scared to my core to even cook, touch the floor, wash my hair so on.. I wash my close and keep them on the couch with me because I'm so terrified. being comfortable in my home seems to be asking for too much. I have traps everywhere sticky and the boards wooden. the door in my kitchen is taped s*** I been told them about 4inch gap under that door leading to the outside. so with it being taped up they haven't changer my filter for the heating and air conditioner unit. with should be another issue as well..its impossible to even have company. epesially pay 1900 and im so emabarred to have complay...i found another mouse on the trap yesterday.

  Business Response

  Date: 06/18/2025

  Good day,

  Please note our team connected with Ms. ********** on 6/4/2025 to get a better understanding of her concern. Ms. ********** stated that she saw a sighting 6 months ago during the colder season but then it went away. She then stated she saw a sighting on 6/3 which prompted her to log her concern. Since then, our team has conducted inspection of her apartment and started necessary repairs. We are in communication with Ms. ********* and confident this will be rectified to a positive end.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a discount because I was given the run around and had to continuously call about my apartment status for two weeks When started asking for a refund , I got results . I spoke to 2 different leasing agents once gave me a discount the other said I was moving in on a September Free . Now I'm being told that not true . I didn't make this up I had to get the info from somewhere. No one wants to take accountability for what I was told when I moved in to the Franklin Park apts.! During the walk through various items needed repair. The item that stood out the most was the ***** infested Dishwasher, When the leasing agent opened the Dishwasher 10 roaches were crawling around in the there and some dead bugs in the drawers . He assured me the Dishwasher would be replaced by Aug 12th ( lie #2) Since then we have seen countless roaches no matter how much you bleach you constantly see them. I have made several requests about the bugs . I called the maintenance office and the exterminator come to the apartment and didn't spray anything he was in the unit 2 mins ( I have it on video) . now that we have lived there a little over a month. they have gained access to my apartment over 3 times to fix a leak going into the downstairs apartment. When you speak with management all they care about is payment, they dismiss your issues completely . No one wants to live with Bugs . In addition there is a hole in the roof ,squirrels are running around in the walls its unnerving, There is a gap in the Balcony door about a inch wide . Not one Item has been taken care off . Its the most disgusting place I have ever lived in my life. Moving just allows them to keep the money we have paid them and they move some one in that doesn't mind living like its a third world country . Its hard to believe there isn't a corporate office because these leasing Agents are running a SLUM property and taking advantage of hard working people. The dumpsters constantly overflowing with garbage .

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9.1 paid rent and they charged me ***** extra dollars that was never done before i didn't authorize it then when i called the woman was extremely rude how dare them pay a 3rd party when i can walk my rent to the office myself it's not fair and wrong

• Initial Complaint

  Date:07/06/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this residence about 2 years ago, since living here we have experienced issues with the air conditioning system. When moving into this property I let the leasing agent know that a disabled person would be living here. Whenever it reaches 75 outside my apartment does not cool, the maintenance department refuses to do anything about this. The person living here who is disabled has a heart condition and also suffers from seizures, its extremely dangerous for them to continuously to put off repairing this air conditioning system especially during the summer when its insanely hot outside. This is a life threatening issue, and management refuses to make this right. *** attached the work orders *** submitted since May 2024 this year asking for them to please come service my apartment, and they refuse to do anything.

• Initial Complaint

  Date:11/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property withheld $169 from me because their office was closed on the day that I moved out, stating that since no one was physically there to accept my keys physically, that I had to pay for a full day in the unit. The keys were returned on October 1st in an envelope which I was directed to to do in an email.

  Business Response

  Date: 11/20/2023

  Hello,

  The account formerly held by *************************** was closed the business date in which our offices received keys.

  Also attached is documentation from PHA outlining ********************** responsibility should the unit remain in possession of the unit after 09/30/2023.  

  Customer Answer

  Date: 11/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: My move out date was for October 1, 2023 and I returned the keys on that day. It’s not my fault that the business was not opened when I dropped off my keys. Also, the instructions that I was given was to drop the keys off in the overnight drop box. It was impossible to turn my keys in before the 1st and move my belongings out. I wrote a letter stating the my lease was up on September 1, 2023 and that I needed an extension because my apartment wouldn’t be ready until the 1st of October, which I was granted. Also, the company tried to change me $1900 dollars and I contacted the Prince George’s Housing Authority to confirm that the paid their portion and was told that they had already paid Franklin Park for September’s rent. I was told to pay $165 so it doesn’t make sense that they won’t admit that moving out on a Sunday automatically result in being charge an extra day because no one was “physically” in the office to accept my keys. Why does that fall on the residents? This company enjoys, bills and diming their “loyal” residents. It’s so disappointing and distasteful that this can’t be resolved with returning my $169. It is the least that they can do after spending years of roach and mice infested living there. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEGINNING TUESDAY JULY 25TH 2023, WATER BEGAN TO LEAK THROUGH MY CAPRET IN MY BEDROOM FLOORING CAUSING A REALLY BAD MOLD AND MILDEW SMELL. THE WATER SPREAD THROUGHOUT SEVERAL AREAS IN THE BEDROOM WITH PUDDLES OF WATER FORMING IN THE CARPET. MAINTENANCE WAS OTIFIED OF THE ISSUE AND IT TOOK THEM TWO DAYS TO COME AND ISNPECT THE LEAK. I WAS INFORMED THAT THE TUB WOULD HAVE TO BE REPLACED DUE TO A CRACK IN THE TUB. HOWEVER THERE WAS STILL NOTHING DONE TO STOP THE WATER LEAKING INTO THE BEDROOM CARPET. ON FRIDAY JULY 28TH, 2023 A MAINTAINENCE MAN CAME AND REMOVED THE INSULATION FROM THE CARPET AND THEN REPLACED THE WET CARPET BACK. I HAVE CONTACTED MAINTENACE MULTIPLE TIMES AND HAVE HAD NO RESPONSE AS TO WHEN THE ISSUE WILL BE FIXED. i AM CURRENTLY SLEEPING IN MY LIVING ROOM WITH MY 2 YEAR OLD SON AND THE HOUSE HAS A TERRIBLE MOLD AND MILDEW SMELL TO IT. I AM ALSO CURRENTLY 5 MONTHS PREGNANT. AS OF TODAY A OUTSIDE CONTRACTOR CAME IN TO REPLACE THE TUB HOWEVER THEY ARE UNABLE TO FIX THE ISSUE BECAUSE THE PIPE UNDER THE TUB IS BROKEN AND FILLED WITH MUD. I AM NOW STUCK WITHOUT A TUB AND A HUGE HOLE IN MY FLOOR.

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen who resided at Franklin Park Apartments since October of 2021. I have had problems with serious roach and mice infestations, drug use and smells entering my apartment when I have asthma. These problems have cased me to incur extra expenses because I keep lights on all night to deter pest activity; I also order out food because I am not comfortable cooking. In addition, I have had several asthma flares due to smoke fumes. I have been communicating my concerns to the property management and maintenance supervisor since October of 2021. I have now had enough and have moved out and the property is now suing for breaking my lease. I think they should not only waive costs but I should receive a relocation allowance due to this extreme situation. In addition, based on my complaints about my neighbors drugs, my safety was put in jeopardy because this was communicated to my neighbor.

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the heavy thunderstorms about 3 days ago, the A/c unit closet in my sons room was leaking badly which flooded half of his room, the hallway & my dining room area. The carpet needs to be changed because I cant live under these conditions with my kids.

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested 3 times now for my sons room to be painted because the paint is chipping in the room & each times they send someone out to come take pictures of the room then tell me someone from the rental office will reach out to me but yet nothing has been done about. I would have also name the other issues of this apartment complex but it am not here to make the apartment management look bad. I would grateful appreciate it if my husband issues will be solve.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15th I visited this property to view an apartment. They made me fill out an application to view the space, charged me $135.00 and then told me that my mom had to fill out an application as well to be charged $135.00 as well. If the application was denied I would be refunded. 2/15 i was charged $135, on 2/16 my mom used my card and was charged $270.00. Franklin park owes me $335, as I was aware $70 ($35.00 per application) would be charged and non refundable. I asked them about it and they said it would be refunded but it has not happened. Now they will not return my call. I want a check as I've had to cancel my account because of this. Someone needs to explain. I have the screenshots of the transactions that posted and cleared on my account. I want my money!

  Business Response

  Date: 03/27/2023

  Hello *******, please note Franklin Park administered a refund of $200.00 directly to the card account used during the application process. Reference number for the transaction is as follows: ***********. Please do not hesitate to contact the property should you have any additional needs or questions.