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Business Profile

Computer Hardware

Reference Point Software, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased the MLA software from them and could not download the software. I have called to fix it only to get a recording stating to email them. I have emailed them several times with no response.

    Business Response

    Date: 03/18/2024

    We contacted the customer and sent alternate download info on 3/18/2024.

    We also provided an alternate phone number and a suggestion to call or text us with a good time for us to call the customer.

    Customer Answer

    Date: 03/19/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product. I have ordered it before on my other computer and had no problem. This time, the process did not work, so I either want a download that does work or I want my money back

    Business Response

    Date: 02/07/2024

    Download information was forwarded to the customer on 2/7/2024.

    ****** frequently does not send download information and we don't get any notification of that problem.

    The customer uses Gmail which also frequently blocks download information as spam. We sent the download info two ways. One via automation which tends to get blocked and one from our Microsoft OneDrive account which, thus far has not been blocked as spam.

    We apologized for the delay.

    Customer Answer

    Date: 02/13/2024

    The buisiness very quickly contacted me and explained why I had not recieved the product that i purchased, which did much to assuage my concern and initial confusion.
    Upon opening a dialogue we were quick to come to an arrangement and an alternative method of delivery was made.
    iI now have the product that I ordered and it is in working order.

    Customer Answer

    Date: 02/13/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:02/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase software from Reference Point Software. I did not receive the product and the customer support will not respond to assist or issue a refund. ***********************************************

    Business Response

    Date: 02/15/2023

    We will be giving the customer a refund.

    We searched for the customer's original email requesting assistance and did not find that email.

    My sincerest apologies. I know when you purchase something online we  all expect timely responses from the vendor and we clearly did not provide that. Sorry.

Reference Point Software, LLC is NOT a BBB Accredited Business.

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