Complaints

This profile includes complaints for Callender Dermatology and Cosmetic Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Callender Dermatology and Cosmetic Center has 2 locations, listed below.

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  Callender Dermatology and Cosmetic Center

  12200 Annapolis Rd Ste 315 Glenn Dale, MD 20769-9182

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  Callender Dermatology and Cosmetic Center

  12164 Central Ave Ste 225 Mitchellville, MD 20721-1903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple over change of co-payments for services. Resulting in a credit on my account. I brought it to the offices attention in the summer of 2024. Ive repeatedly asked for a refund of the credit on the account. The office keeps informing me that theyve contacted the billing department and that there is no one to escalate it to.

  Business Response

  Date: 12/30/2024

  Patients complaint is misleading. First there is no over charging. The deductible amounts, which are what the patient paid, are derived from an eligibility report that comes straight from the Insurance database at the time of the visit. It is not a made up number. However, the amount that we collected at the time of the visit can change if the patient had other visits with other physicians before or after the visit with us and those claims are submitted before our claims. Those claims will go towards the deductible first and it will alter the deductible the patient has remaining.  The patient has asserted that she requested a refund for over collected deductible multiple times. We have not found any evidence of that assertion. We have evidence that the patient requested a refund on December 3, 2024, as documented in the patients chart. This was brought to my attention on December 12, 2024 and I communicated that to the patient by text message on Friday, December 13, 2024. I apologized to the patient and gave her my assurance that I  would review her account and issue any refund due to her. 

  I completed my review on Saturday, December 14, 2024 and issue check ***** for the amount of $246.50 on Monday, December 16, 2024. The check was mailed to *************************************. As of Monday, December 30, 2024, the check has not been presented for payment. The patient was informed that the check was issued.

  Customer Answer

  Date: 01/09/2025

  The response from the provider is inaccurate. I informed the front office staff in-person at the time of visit in mid- summer est. July 3, 2024 appointment  regarding overpayment. I followed up verbally when checking-in at appointments Sept. 6, Oct. 18, and Dec. 13th regarding the status. I was informed by the front office staff each time that a message to billing was sent. The office didnt not provide any additional information nor did they contact/respond outside of my in-person inquiries.  I called on December 3rd at 11:13am and left a message inquiring the status of refund in anticipation of my December 13th appointment since I had not received a refund check as discussed with the front office staff. Once I politely and firming asked to speak to someone about the issue I was informed that there wasnt anyone else to speak with. While waiting to be seen for my appointment I began to receive text from the office (attached). I had informed them of these aforementioned instances and they stated communication issues and their first awareness was 12/3. I also informed them that I filed a complaint, which now gives the appearance of retaliation. As of December 19th they discharged me as a patience, cancelled my upcoming January 10th and February 7th appointments. I wanted fairness and accountability, especially after 20yrs with the provider. Please note, the physicians and medical staff are not this issue. It is the practice management /front office.  

   If patiences do not pay providers or have balances beyond *************************************** denied future appointments until balances are satisfied. I was patience and in good financial standing with the practice. Hence now, standing up for my refund which was received and  better front office practices have resulted in retaliation and gapped medical treatment.  Full text thread between myself and provider is available.