Business ProfileforTate Dodge Chrysler Jeep, Inc.

I bought a 2016 Chrysler 300c from Tate Dealership. I took my car to the Express Service for oil change and maintenance. Micheal ********* that work at the 1st desk to lobby and told me I needed brakes and rotors. The new brakes have been problem every since the Tate Dealership replaced the brakes. I NEVER had a problem with my car until I took the car to Express Services. Micheal ********* told me I needed new brakes and rotors. I took my car several times to the Express Service that the new brakes are LOUD and SQUEAKING. I NEVER had a problem with my brakes or my car for that matter, until Express Service at Tate Dealership in Glenburnie worked on my car. Michael ********* told me SO many different stories about why I was having the noise. On Friday, March 22. 2024 I took my car back to Express Service. I sat there in the waiting area for a few hours. Micheal ********* told in the waiting area. They would replace the brakes and rotors, because he heard noise and I take care of my car. Micheal ********* told me they put the brakes on the car, but the rotors were not in shock. I needed to comeback when he was working. On Thursday, March 28, 2024 I took my car to the Express Service. Micheal ********* was not working and there was NOT a work order for the service from Friday, March 22, 2024. There was NO RECORD that I was there and new brakes put on the car. I spoke to Service Manager. They ALL stick together. Micheal ********* LIED to my face. He knew he was being DISHONEST. They didn't replace the brakes. I took them Chick FIL as a thank you! They have treated very BAD. Micheal ********* had the nerve to tell the Service Manager I had attitude when I was told bring the car back. Another one of Micheal ********* LIES! I would not talk to them, because they have given me the run around and LIED. It is very disappointing. I trusted Tate Dealership. I treated them with respect. CUSTOMERS/LADIES BEWARE!

We are very sorry this situation didn't turn out the way it was planned. The service advisor you refer to was ill on the day this was planned. For future reference we have several other very capable Service Advisors and or managers who can handle theses situations in his absence.