Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Endodontics

Sterling Endodontics Glen Burnie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endodontics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been referred by my general dentist to Dr. ***** *** to check my teeth problem. My general dentist suggested the root canal, so I made appointment for consultation and CT scan with Dr. **** general consultation charged $393, CT scan charge $426, I paid copayment consultation $21 and CT scan $98, insurance paid rest of bill, however the doctor told me she cant proceed the root canal, all my money dropped to the water, now I received the $84 bill for my consultation because insurance wont cover, the service I received extremely not satisfied, I refused to pay the bill. Please follow with the business to waive my charge. Thanks.

    Customer Answer

    Date: 01/23/2025

    I visited the timonium location of sterling endodonist

    Customer Answer

    Date: 02/23/2025

    I have not received any response from the business or the BBB, today I received the bill from business again, please follow up with this issue, thanks.

    Business Response

    Date: 02/24/2025

    Good afternoon/evening!

    Our business will be reaching out to the patient in order to handle this billing matter and waive the charge from the insurance for the patient. We are disappointed to hear such a negative review with a patient that seemed pleased with our services and had a understanding with us and her general dentist about the outcome with her tooth. Please reach out if we need to do anything else to resolve this matter with you as well. This is the first time handling such matter. 

     

Sterling Endodontics Glen Burnie is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.