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Business Profile

Clean Up Services

Preferred Professional Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clean Up Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/12/23, Preferred Professional Services LLC (PPS) was hired by my property manager to provide Emergency Category 3/Bio Hazardous/BSL-4 ******************************* for my rental property located in *********, Md. PPS took 2 months to submit the invoice. Prior to issuing the invoice, PPS insisted in knowing if the invoice would be paid by me or the insurance. On 9/11/23, PPS sent the invoice to myself, the property manager. PPS had an opportunity to explain the invoice to the insurance. However, the insurance did not cover sewage related services so it didnt pay the invoice.In order to pay the invoice, I asked PPS to provide supporting details for the invoice. I requested PPS to break out the invoice by Labor, equipment, materials/supplies charges. PPS ignored the request for several weeks. On 12/22/23 @9am, ******* from PPS, the property manager and I had a call to discuss the invoice. PPS explained they use a flat hourly rate ($600) and multiply by the hours worked. PPS said the $600 is inclusive of labor, equipment(s) and materials cost. As a result, PPS did not break the invoice by labor, equipment and materials. PPS agreed then to provide the list of equipment,(s) materials/supplies used. On 12/29/23, PPS resent the invoice reflecting labor, equipment and materials amount. PPS still used the $600 flat rate. PPS modified the number of hours and the delta was reflected as equipment and materials. However, PPS didn't provide the list of equipment and materials/supplies used as agreed on 12/22/23. I have explained to PPS the invoice should be more transparent in order to understand the charges billed. As of today 1/29/24, PPS has not shared the supporting information to provide clarity about the charges in the invoice. I am willing to pay the invoice if PPS submits the details to get clarity into the charges. It is difficult to validate the accuracy of the invoice without supporting information. The invoice amount is $19,427.50.

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