Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Web Hosting

Host25Cent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sells email and web hosting services. However, they lacked rDNS, an industry standard - and necessity for some receivers, such as gmail - for security; this was eventually added, but not until asking. Additionally, at about 4 months into a service I had, the service stopped working; it was likely a service DNS issue, as the service was running and I had not changed any of *my* DNS settings since it *had* worked; this outage lasted for at least sixty hours, before which I terminated DNS support so that I could migrate to a new service provider.When I asked for a refund for the service that had been unfit for use, they denied it; this was the service that had stopped working 4 of 6 months into its term. I also accidentally paid for a second six month term of the service, thinking the original issue was with billing for the current term; they would not refund this either, which is in their terms, although the service was unfit for use so I have not been using such service. The amount is small enough - $1.50 per term - that I do not care much to pursue a refund, but their service became unusable, and wasted much of my time, as it may to other customers too.However, they charged me a second time recently (I had paid for the second term early, and there was later an automatic charge scheduled of some sort) for this single second unit of service; I originally assumed there was no automatic payment, and I dont remember but I thought I had not signed up for a subscription (and the invoices had option to be paid manually), because there doesnt appear to be any way to cancel a subscription (its possible there is a way, but it is not easily advertised on their sites dashboard, such as in the billing or service sections).

Host25Cent is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.