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Business Profile

Web Hosting

Host25Cent

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sells email and web hosting services. However, they lacked rDNS, an industry standard - and necessity for some receivers, such as gmail - for security; this was eventually added, but not until asking. Additionally, at about 4 months into a service I had, the service stopped working; it was likely a service DNS issue, as the service was running and I had not changed any of *my* DNS settings since it *had* worked; this outage lasted for at least sixty hours, before which I terminated DNS support so that I could migrate to a new service provider.When I asked for a refund for the service that had been unfit for use, they denied it; this was the service that had stopped working 4 of 6 months into its term. I also accidentally paid for a second six month term of the service, thinking the original issue was with billing for the current term; they would not refund this either, which is in their terms, although the service was unfit for use so I have not been using such service. The amount is small enough - $1.50 per term - that I do not care much to pursue a refund, but their service became unusable, and wasted much of my time, as it may to other customers too.However, they charged me a second time recently (I had paid for the second term early, and there was later an automatic charge scheduled of some sort) for this single second unit of service; I originally assumed there was no automatic payment, and I dont remember but I thought I had not signed up for a subscription (and the invoices had option to be paid manually), because there doesnt appear to be any way to cancel a subscription (its possible there is a way, but it is not easily advertised on their sites dashboard, such as in the billing or service sections).

Host25Cent is NOT a BBB Accredited Business.

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