Business ProfileforBest Friends Pet Hotel

I'm contacting you because I am getting no response from the location we brought our dog to (Rocky Hill, CT). We brought our almost 14 year old Husky, *****, there while we went out of the country, he's been there before and the staff is well aware that he has issues with his back legs due to a spinal disease and his old age. When we went to pick him up, initially the staff couldn't find him....apparently he was moved to another room without anyone telling the rest of the staff so it took a good 10 minutes to find him. Eventually when they found him they asked one of the groomers to help us walk him to the car (again he needs help walking especially on the slick floors in the building), which at first we really appreciated. This drastically changed when the groomer looked directly at me and said I needed to put my dog down. He then came back in and told his co-worker in front of me (as I was now crying) that she knows how he feels about my dog still being alive. The staff standing there (including a manager) said nothing to him about his insensitive, unprofessional comments. Our dog passed away shortly after we brought him home so this makes his comments all the more infuriating. As if that wasn't bad enough, we also noticed they did not give us any of his things when we left, including his leash, large food container with his name on it, & area rug (we provided for him so he would not slip as much on the floors in the kennel...they did not even use it when they told us they would). I was too upset to notice when we picked him up because of the comments made to me by groomer. We tried calling and emailing them multiple times so we could pick up his things with no response to our emails and of the at least dozen times we've called no one has ever picked up the phone. It's now been 2 weeks & no response. I just want my dog's belongings back.