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Business Profile

Pest Control Services

Senate Termite & Pest Control

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Senate Termite & Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Senate Termite & Pest Control has 2 locations, listed below.

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    Customer Review Ratings

    1.45

    Average of 11 Customer Reviews

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    Review Details

    • Kelli K

      Date: 12/29/2022

      I'd choose zero stars but the BBB site doesn't allow for zero. I'd recommend people save themselves the headache and choose another company. Looks like several other people have filed complaints about Senate through the BBB website. I’ve had multiple issues with Senate. The call center people at the company were very nice, but the owner of the company was extremely unethical and unprofessional when he came to my house. I paid Senate over $11,000 for them to do insulation & there were some issues going on with the crawlspace insulation job that I wanted someone to take a second look at. John (the owner of the company) made it clear that he did not like that I wanted these issues to simply be looked at after the job had already been completed. The moment he arrived at my house he was rude and unprofessional. When I was trying to explain my concerns about the crawlspace he literally said, “It’s not even your money that’s paying for this. It’s your mom’s money”. (I admit my mother gave me some cash for a small portion of the services as a birthday gift, but the contract has always been in my name and all fees have always been deducted from my bank account). No one at Senate has ever had any interaction with my mother as she lives out of state, but I made the mistake of telling one of the reps about my mother’s birthday gift. I got the feeling that John’s intent from the very beginning of his arrival was to be so incredibly confrontational and rude that I’d volunteer to cancel my own contract (which I did). Pretty sure he wanted me to cancel my contract because a few weeks ago, I had to threaten to take Senate to court over a totally separate issue that wasn’t related to the crawlspace issue. Fortunately, I would have had to cancel my contract any way due to having to move soon (military family). This issue has progressed from being a problem related to services to an issue about speaking to customers in an extremely disrespectful manner.

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