ComplaintsforShady Grove Shell
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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Mr. Ben *** S***** Shell Gas Station 15730 Shady Grove Road Gaithersburg, MD 20877 August 15th, 2022 Dear Mr. S****s: For many years I have frequented your location at 15730 Shady Grove Road, Gaithersburg, MD 20877. Unfortunately, on 08/15/2022 I was surprised. I was surprised to learn I was being ripped off. It appears according to the clerk the manager took it upon himself to make a price adjustment to the ******* *** product line. The product line is clearly marked $.99 (ninety nice cents) by the manufacturer. I learned that the manager had taken it upon himself to make a price adjustment to $1.09 This is ten cents higher than the marked price. Sir this is against the law! This is called, bait and switch. You cannot advertise one price and charge a different at the register. Ten cents may not seem like much but, once you calculate this amount over a period it can be quite a sum of money. I emphasize you are breaking the law Sir. I request the ten cents you took from me. When I contacted the store in an attempt to address this issue you, Mr. S********* hung up on me twice. I do not understand why you would take such liberties to steal ten cents per can. Shame on you Sir! I will be following through with the Better Business Bureau as well as Shell Corporate to make sure they are aware of your unlawful business practice. I worry if you are choosing to do this, rob customers. What else are you or have you been doing? Shame on you Sir! Respectfully,*********************** *********************** Gaithersburg, MD ***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.