ComplaintsforSportsplex Management Group
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We registered and paid for a Soccerbugs class for our daughter. When we arrived on the day of the class there was no one there. We called and spoke to a "Morgan" who said the class was cancelled. We never received any notification that the class was cancelled. We have called and sent emails to the director, Joanna G***** (*******@sportsplexmg.com) who has never responded. All we are requesting is a refund for $150.Business response
05/17/2022
Hi *****, I spoke to Jo, our General Manager, and while she does not recall seeing any correspondence from you, she says she spoke to Morgan, our Youth Programs Director, who stated that the refund was sent back to your credit card on May 10. If you do not see this refund, please contact me directly at ********@sportsplexmg.com and I will be sure this gets taken care of. Thanks, ChrisCustomer response
05/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.---------- Forwarded message ---------
From: ************************** * <**************************>
Date: Fri, May 20, 2022 at 10:35 AM
Subject: Complaint# ********
To: [email protected] <[email protected]>
Hello,I wanted to inform you that my complaint has been resolved and I have received a full refund. Thank you for your assistance.
*************************
Regards,
*************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.