Complaints

This profile includes complaints for Classic Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Classic Property Management

  129 W Patrick St Frederick, MD 21701-5551

  
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  Classic Property Management

  PO Box 61 Jefferson, MD 21755-0061

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a tenant and am gladly moving out of their property. Back in July the day before I was going to resign my lease, my upstairs neighbor had a leak which flooded my condo. Sean, Sarah and the homeowner all came over to assess the damage. At that time Sean offered to let me stay at the current rent I was paying until the repairs were done and once it was completed they would give me a new lease at a higher rate which we had already agreed upon. Throughout the whole process there was little to no communication. Contractors pretty much came and went as they pleased which was tough because I have 2 daughters that couldn’t come home until after 4pm when the contractors were supposedly done for the day. One day after the contractors hadn’t been there for over a week I told my girls to go ahead home after school. Sure enough the contractors were there and I get a text from the Sean telling me to keep minors out of the house while contractors were there. I immediately expressed frustration with the lack of communication on their part because I was unaware that anyone would be there in the first place since they hadn’t shown up for over a week. On another day while work was still going on, my sink and bathtub got blocked up. I requested them to take a look at it and they had a plumber fix the issue then proceeded to charge me $450 for the repairs. I never authorized the repairs or received an estimate prior to them doing the work. Now I have this charge on my account and have been disputing it with them since it happened 2 months ago!!!! Not only will they not respond to me when I text them asking about it, but now I have late fees that they’re charging me. Fast forward to the repairs being finished and instead of sending me the new lease which Sean, Sarah, the homeowner and I all verbally agreed upon, I got a 60 day non renewal and notice to vacate letter. These people should not be allowed to do business. Reading the reviews about their company being unprofessional, lacking communication are completely true. I wish I would’ve read them prior to renting from them. I was a tenant for over 5 years, never missed a payment and can count on one hand the times I asked them for anything. This is how they treat their tenants. They do not care about you and all they care about is your money and look for ways to completely screw your over any way that they can.

  

  Business Response

  Date: 11/17/2023

  Thank you BBB for allowing a response, this is a much more
  favorable platform to use rather ****** Reviews. This complaint is frivolous,
  retains false accusations, and is more so retaliation from a disgruntled tenant.
  
  Mr. ******* did speak with a representative on 11/15/23
  (attached) and wants only to pay a partial rent payment for December 2023, the
  representative responded that that would not be acceptable. Hence the bad
  ****** Review and claim to BBB on the very same day. The reason this is not
  acceptable is because CPM can not make this decision, CPM manages the property for
  an individual owner.
  
  Let's attack each false claim made: Poor communication during renovations – We had very open communication, I have attached a text
  message history from our software. Also, it should be noted that CPM is not the
  contractor doing the work, CPM can only relay information as received. IF the
  contractor was slow to respond then we are sorry, albeit; CPM is the “middle
  man”.  With regards to the daughter
  issue - complete fabrication, this incident took place at the start of the
  renovation on day 2 or 3 and the daughter(s) should not have been in the house unsupervised
  with the contractors inside, this is not a CPM issue. Sink Invoice -  Mr. ******* issued a work order to CPM
  (attached #****) CPM sent a plumber per Mr. *******'s request, the invoice is
  attached and indicates each clog was tenant-related. A page from Mr. *******'s
  lease is attached indicating that the repair is to be paid by the tenant.
  
  I would like to take this one step further to show
  creditability, attached is a work order that Mr. ******* submitted on 9/26/23
  (1525) claiming items still needed to be completed by the renovation
  contractor. Mr. ******* accused the GC’s carpet installers of breaking the
  handrail spindle. Note the photo attached and the date in the lower right-hand
  corner. The spindle was broken during our inspection on 5/22/23 before the
  carpet installation. You will also notice a pet in the photo. No pets are
  permitted on the property (top of the page of the lease I also attached)
  Attached is a busted cabinet that was never reported and we found at our
  inspection on 5/22/23. Attached is a picture of Mr. *******'s bathroom vent, as
  well as a copy of the email that we sent addressing the concern. These items
  might be the reason why Mr. ******* never called for repairs, and his response
  in the email clearly shows in lack of concern for the property.
  
  CPM’s goal is to ensure a positive and fair experience
  for all our tenants and to maintain the integrity of the property for the
  owners. Thank you for opening up this channel for a private discussion, which
  is more appropriate for resolving specific disputes.
  
  CPM requests that Mr. ******* remove {all} false ****** Reviews,
  and we are willing to have any discussion with him as we have in the past.