Business ProfileforAmerican Credit Card Solutions

I have been enrolled in a settlement program with this company since 11/2023 due to unexpected unemployment, identity theft, and financial crisis. Since enrollment only one enrolled account has been settled by this company. Each month my payment of 421.48 mainly goes to the settlement company and this was not discussed or explained on enrollment. They take most of the money for themselves and don't utilize it to settle accounts. I have requested multiple times for contact regarding status updates and communication about the state of negotiations with the enrolled accounts. After removing 2 accounts from the program that amounted to a reduction in the enrolled debt by nearly 4k my payment each month has remained the same and they continue to take nearly all of it for themselves. Since enrollment, $2107.40 has been transferred to ACCS. Only $570 of that money has been paid to my creditors. ACCS has taken $1537.40 for themselves while doing little to settle most of my accounts. This is not explained, and I would never have enrolled in this program knowing that 3/4 of the money given to settle debt would be taken by this organization. In my experience with this business they only care about profiting off the financial struggle of others, and are not transparent or communicative. Now for the past week, their customer portal has been inaccessible and the website has displayed an invalid certificate, leading to concern that my information has been compromised. The company has not been communicative or transparent through this whole process and getting in contact with anyone is incredibly difficult. I request that a supervisor contact me promptly in response to this complaint to discuss my program, the change in enrolled debts warranting a change in monthly payment, information about what has been compromised with their client portal, and the status of settlements with my enrolled accounts.