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Business Profile

Computer Software

HITech Product, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i buy a software with fysofts.com about 2 years before and now i had a problem with my computer and had to reset byfabric and reinstall the software and the licenses and the website is not working anymore

    Business Response

    Date: 01/29/2024

    Thank you for reaching out to us. We are happy to help. Please send an email to **********@softlogi.net along with your order number, and our team will be happy to assist you with your query. Let me know if you have any other questions or concerns.

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FySofts.com Order **********,

    I purchased ***** *** ******* 2022 from their website and got a License code. I checked with ***** *** and they said this code is not valid, as it is already associated with another account.

    Business Response

    Date: 02/27/2023

    Thank you for contacting us. We take all the inquiries and complaints seriously and take action immediately. You have filed this complaint without having the knowledge how does software and actions work for the product purchased.

    Yes, license code provided associated with your software download provided. License code to activate the software. Complaining without installing the software purchased and activate it make no sense.

    You had contacted us for a return request and we have immediately issued a refund and close your case. Pls see the picture for reference. Please feel free to contact us if you want further assistance.

    Customer Answer

    Date: 03/01/2023



    Complaint: ********



    Hello Mr. **** *****,

    I understand how software works. The link you provided is for a file server on a website called filecamp attached here within this message, and in the screenshot linked (*************************************************). I, and anyone with a little common sense, would not download an installer for ******** off of a fileserver online, install it on my computer and proceed to enter my social security and use it for my tax return. If the license code you provided was legit, it should work on the ******** software that ****** (the developers of ********) provide, not a special installer that might be modified and is shared on a fileserver.

    After purchasing from you, I went ahead and purchased another copy from ****** and used the license code they gave me on the ******** website and it worked perfectly.

    As of writing this message, I have not received a refund for the $69.99 I was charged on your website.


    Sincerely,



    **** *****

    Business Response

    Date: 03/01/2023

    Normally refunds take 5-10 business days to show up on your account depending on the bank you use. Yes it’s file sharing service but we host in the page only. The file that you would have download are stored in most secured servers in the world. Hosted by ****** ***********. Please the domain on the root file. One of the 2 authorized hosting providers for Intuit. If that was the issue you should have contacted us directly and we would have give the direct link. We have no reason for you to give all the technical reasons from our end. We have bee selling software for over 7 years.

     

HITech Product, LLC is NOT a BBB Accredited Business.

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