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Find a Location

DARCARS Kia of Frederick has 1 locations, listed below.

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    Business ProfileforDARCARS Kia of Frederick

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5826 Urbana Pike, Frederick, MD 21704
    BBB File Opened:
    9/27/2019
    Years in Business:
    6
    Business Started:
    2/21/2018
    Business Management
    • Mr. Jamshyd Darvish, Owner
    Contact Information

    Principal

    • Mr. Jamshyd Darvish, Owner

    Customer Contact

    • Mr. Jamshyd Darvish, Owner
    • Ms. Sherlene Lucas
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/26/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    Bought out the lease agreement on the 2021 Kia Seltos we were leasing on October 2nd 2023. After many phone calls and emails to DARCARS Kia Fredrick, Kia Corporate, and a Maryland Motor Vehicle Administration investigator, we still have never received the title for the car. At the time of writing this it has now been 3 months 3 weeks and 2 days with no resolution. We have done our best to work with multiple managers and associates at DARCRAS Kia Fredrick including but not limited to; Stephen *****, Spencer ********, and Lolly at *** *** ******. We have been given multiple stories of what has been happening with out title and on many occasions told that we should be getting it in "2 weeks". Due to the fact we never received our title and it took many weeks to get any temporary tags we stopped driving the car we purchased but did not legally own due to not having the title in our names. Although we did not drive the car we continued to keep at least the minimum lease agreed insurance coverage on the car because it appeared to still be under a lean. This process has been a nightmare with both my wife and I devoting hours of our lives trying to track down why we haven't received the title and the ownership of a car we purchased more than a quarter of a year ago.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jenny W

    1 star

    01/12/2024

    Was on the market for a new preowned car and saw that Darcars had one that had everything I was looking for, plus was reasonably priced. The sales consultant I initially met with was friendly and genuinely helpful, and the only reason this dealership gets any stars at all. Because after the pleasant initial meeting, another lady (sales manager?) came out to meet with us to discuss pricing, as in, pysch! The actual price for the car was $2000+ more than the list price, and that's not even counting taxes, registration, tags, you know, the actual fees we're required to pay. No, this lady somehow thought it was justified to charge us extra for the pre-sales maintenance done on the car, as well as their sales commission, and some other bogus fees I've never seen from other dealerships. Told her straight up I wasn't paying for any of that crap, and that if these "fees" are required for their dealership, they should've been part of the list price, and not do this bait and switch crap. She had the audacity to respond that because she was charging everyone for these fees, she couldn't remove them for me. Good to know that they're ripping everyone off equally right? Anyways, I ended up going to a different dealership that didn't play stupid games and got a car I liked even more at a better price. Tldr; Darcars is the definition of a sleazy dealership. Don't fall for their bait and switch tactics, they'll try to jack up the final price of the car with all sorts of bogus fees that you should not be paying!

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