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Business Profile

Bathtub Refinishing

Miracle Method of Tri-State Area

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Miracle Method of Tri-State Area's headquarters and its corporate-owned locations. To view all corporate locations, see

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Miracle Method of Tri-State Area has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      summary: we have a disagreement over how to determine onjectively whether a repair was successful. the email thread attached covers the discussion.background facts on need for repair:to my knowledge the following facts are undisputed and the only dispute is as described in the summary.this miracle method franchisee did a job having workmanship defects. they have not denied that. problems include orange peel, gaps in coverage that they call a dry spot and gaps in the caulking 2 of which are 6 inches long. they propose to sand down the orange peel and apply a new top coat. we have agreed that, in their words:"just want to be sure our expectations are aligned here so once this project is completed, everyone is satisfied"i have asked that we use the published before and after pictures of sample work as provided by the franchisor as the standard for ecpectations. that is the issue in dispute because they have taken thepisition that those pics are just illustrative so they should not be the basis for determining satisfaction. while rejecting my proposal the franchisor has yet to propose any objective alternative.this dispute can be resolved with agreement on an objective measure of successful repair or, in the alternative, a refund of the charge for the work that i eould then use to obtain repair.

      Customer Answer

      Date: 09/17/2025

      the company has said it will issue a full refund and if indeed that happens it resolves the matter fully.

      Customer Answer

      Date: 09/23/2025

      settled the matter

      Customer Answer

      Date: 09/23/2025

      error in my last update. 

      should have said that we have a signed agreement to a refund which when received entitles miracle method to a report of settlement from me to bbb.

      Business Response

      Date: 09/25/2025

      This matter has been settled by both parties amicably. We have a written agreement which has been fulfilled on our end. The customer was offered and accepted a full refund on the work provided to him. 

      Customer Answer

      Date: 09/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    Miracle Method of Tri-State Area is NOT a BBB Accredited Business.

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