ComplaintsforConway Management Co. Inc.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Leak in roof lead to water damage in my dens ceiling have contacted Conway many times they know about problem roofing company was called said they have not heard from Conway since originally called would like our ceiling fixed and roof repaired to stop leaks and be able to put my stuff back in den Conway knows all about what is going on they just keep putting us off just want it fixed

  Business response

  03/07/2024

  Thank you for reaching out to us.

  After you originally contacted us, we sent out a contractor to review the issue and make a recommendation on how to remedy the situation. After not hearing back from that contractor, you notified our office again, and we sent Conway Management maintenance out to review the situation. Once our maintenance reported back to the office, we contacted a different contractor to take a look at the roof so they would be able to make repairs. The second contractor reported back to us that they contacted you and you told them that there was no need for them to investigate.

  
  We have followed-up with the second contractor and they are going to contact you again and make a repair to the roof. Once the roof is repaired, we will have maintenance contact you and repair your ceiling inside your unit. 

• Initial Complaint

  01/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This has been an issue from beginning of 2023 but the emails with Dan S****** (property manager) started in September 2023. The building was built in 1973 and doesn't seem to be up to date on a lot of things. My issue is there is no insulation between me and the apartment above me. I've had a company come and give me a quote on how much it would be. I have written a letter that Dan told me to write to the HOA members to have them approve the insulations. They did not. I had a quote done on just my room and he still has not replied to me on that since November 2023. He had someone go up there and do floor joist which I don't understand why I wasn't told to be there so I can tell them where it's the loudest. It did not work. I've spoken the the neighbors upstairs more than I've wanted to. They're inconsiderate renters who plainly do not care. They have 4 adults 1 child and a 1 year old living in this 2 bedroom 2 bathroom apartment. When the 1 year old runs across my whole ceiling and lights rattle. I've also complained about the gutters that are so jammed up that it broke right outside my window. The neighbor across from me had issues and they did nothing. They don't seem to ever want to help you out with anything and yet the HOA goes up every year. And when you call about anything they just say they are not responsible. That whole building has to fall apart for them to do anything. I've had water leakage from the apartment above me and they removed all the insulation and never replaced it I know that because I saw it with eyes when the company was looking. Anytime a person steps anywhere it is the loudest creaks and I don't understand how a business can run like this. I'm not the only one complaining. I would like to be able to sleep like a normal person and have my whole apartment fixed and where I don't have to hear them snoring.

  Business response

  01/29/2024

  Thank you for expressing your concerns. As you stated, the buildings are aging and there are different standards when buildings were built then versus now. The Board of Directors is in control of whether or not certain projects are completed in the community, not the management company. The Board of Directors for a community hires a management company to oversee common areas within that association. As for the insulation for your ceiling, this is what’s referred to as a limited common element. Limited common elements are things that only service an individual’s unit. Insulation, as an item that is contained within and only servicing your unit, is a limited common element. It is not a common area for which the Condo Association is responsible. That being said, the board did agree to try to abate the situation by securing the subfloor from above. This was completed. As, for the downspouts, they are being worked on in a few different spots throughout the community and will be repaired. The matter of your ceiling will be re-reviewed with the Board of Directors, and we will reach out to you with any updates.
  
  

• Initial Complaint

  05/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I pay a condo fee and they are responsible for certain things. The water line that comes into the house was leaking. They dug up both sides of my yard causing my landscaping blocks to sink and lean over on both sides of the front lawn. My lawn is sunk in on one side and high on the other side. Also, they put on a new roof that is leaking and causing damage to the hallway wall. After calling them at least 15 times they will not respond. I talked to the secretary on numerous occasions and she said that she has given the property manager my complaints. They will not return calls after two years of calling them. I am totally frustrated.

  Business response

  05/31/2022

  Business Response /* (1000, 5, 2022/05/10) */ The Association replaced the water main branch to his house because we found that it was leaking. The main line into his house was replaced and we told him that that the Association is not responsible for his block landscape wall he installed. At the time of installation we pulled the pipe under the wall and landscape up into his house. The front yard was disturbed and it was filled in and seeded. If the block wall sunk that is his responsibility to fix it not the Association. We worked abound the wall. That wall is a betterment which he is responsible for and I told him that on the day we were doing the work. That it is possible the wall could move which is out of our control. If he has a small leak he needs to get a roofer to repair the singles. They are responsible for maintaining their unit. Consumer Response /* (3000, 7, 2022/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never told that I was responsible for the wall. I did not cause the damage so I should not be responsible to fix it. The roof was not leaking before they touched it. I am not responsible for what they damaged. This has to have some type of resolution or I will seek other methods.

• Initial Complaint

  06/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Conway refuses to answer emails or return calls. In March of 2020, I had a water stain appear on the ceiling in my hallway coming out of a light after rains. I live on the third floor, which is the top and had concerns for the roof leaking. After my initial call to Conway, they sent out Harlow B******** and the issue was never resolved and continued to get worse. In March of 2021 I called again because in that time period multiple stains appeared in areas of my unit. In April of 2021, they did take my phone call and sent out Bob the roofer who stated to me that there was a large leak, he knew exactly where it was and that it would be fixed within the week. This was never done and the minimal communication has been far from professional. Due to the fact that it is a safety concern with water leaking near electricity and concern for mold, I would expect them to fulfill the obligation to maintain and repair common areas and protect the safety of my family, and both of our investments.

  Business response

  07/09/2021

  Business Response /* (1000, 11, 2021/07/01) */ I had to get in touch with my maintenance man and the roofer to confirm what had been completed. I was out on medical leave for part of March and April. The roofer was on vacation and he is back now. Our maintenance man did respond to a call last year and found 1 spot on her ceiling which was completely dry. He used his moisture tester to confirm. He believed it was an old spot but he told her he would contact the roofer. The roofer came out and checked inside and then went onto the roof and scoped out any and all possible leaks. Did minor repairs. This year she apparently had more leaks and she talked to our maintenance man and he agreed to meet her on a Monday around 9 am. He was called out earlier on that Monday for an emergency leak at another property. Once he got the damage under control he went to her unit. Unfortunately, he was running about 2 hours late and did not have her number. He pulled up to the front of the building and she called him and he answered. He apologized for running late due to an emergency but he said he was in front of the building. She began yelling and cursing at him and he apologized one more time and she just continued. He told her he would hang up if she continued, so he hung up. He refused to go into the unit due to the fact the women would not settle down. He was planning on opening up her ceiling to see if it could be her pipe. The roofer was then called and went over that day to recheck the roof. He did not find any large issues. I text him while he was on vacation and told him she apparently still has a leak. He had his foreman order and install pipe caps on the three pipes in question this week to confirm if it is her pipe vent that is leaking. Consumer Response /* (3000, 13, 2021/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, this company is going to portray me in a poor fashion for filing a complaint. I will attach the email after I sent after having a phone conversation with Harloe B******** in which I was completely respectful I never cursed or yelled at this man instead asking why I was never notified of not Arriving on time which any reasonable person would expect. He proceeded to scream at me and never once apologized. I called him at 1107 which is more than hours after our agreed upon appointment and once he hung up on me I immediately sent an email to the company and left to go about my day. I have been more than patient with this Company and I do not appreciate the lies about me and lack of professionalism. I can attached all of the emails and no responses from this company dating back to June 1. I will attach the email on June 7 after this telephone call took place. The owner contacted me yesterday to tell me about the roofing company putting caps on pipes. There is no apology for there lack of customer service.

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