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Business Profile

Carpet Installation

Chesapeake Carpet and Flooring

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chesapeake Carpet and Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chesapeake Carpet and Flooring has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Service: September 46, 2025 Date Issue Discovered: September 7, 2025 Amount Paid: Approximately $3,000 Service Provided: Hardwood floor refinishing Business Contact: **** *** Owner, and **** ***I hired the company to refinish the floors in my vacant property between September 4 and 6, 2025. Prior to the work beginning, I personally checked and locked all of the windows in the home for security purposes. The company was given access through a front door code.When I returned to the property on September 7, 2025, I discovered that all of the windows had been left unlocked, and one of them had a visible crack that was not present before the work was done. The house was vacant during that time, and only the flooring company had access.I contacted the owner, **** **** to ask about the damage. He stated that nothing had happened but said he would come take a look. After several follow-ups, he told me he would have his handyman repair the window. Later, he apologized, explaining that he thought the repair had already been completed.Despite multiple verbal and written assurances that the company would fix the window, as of October 20, 2025, the repair has not been made. When **** *** finally came to inspect the damage, he claimed the company was not responsible, reversing their previous position.The work quality on the floors was good, but the companys handling of this issue has been unprofessional and disappointing. I have text message records documenting their acknowledgment and commitment to repair the window I would like the company to honor their previous commitment and repair or replace the damaged window at no cost to me. If that is not possible, I would like to be reimbursed for the cost of repair once I obtain an estimate.

    Chesapeake Carpet and Flooring is NOT a BBB Accredited Business.

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